troubleshooting Question

Windows 10 upgrade - empty documents folder

Avatar of Dominic
DominicFlag for Italy asked on
Windows OSPCWindows 10
9 Comments2 Solutions99 ViewsLast Modified:
Hi - I updated a clients PC in a rush yesterday and despite checking the option to retain data and programs , it completed the Windows 10 upgrade fine but all documents are missing.
I am looking at  3rd party recovery software which has located the documents but i wondered whether there was a method that doesnt require purchasing recovery software to get at the overwritten files?
I am surprised at this behaviour because i have done countless Windows 8.1 to 10 updates and all data remained intact, the Windows.old folder only has desktop, favorites, app data and links. Client thought they had a backup but they didnt as this portion of their data was excluded. I paid the price for rushing this and trusting the user.

Any suggestions would be gratefully received.
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