Windows 10 upgrade - empty documents folder

Dominic
Dominic used Ask the Experts™
on
Hi - I updated a clients PC in a rush yesterday and despite checking the option to retain data and programs , it completed the Windows 10 upgrade fine but all documents are missing.
I am looking at  3rd party recovery software which has located the documents but i wondered whether there was a method that doesnt require purchasing recovery software to get at the overwritten files?
I am surprised at this behaviour because i have done countless Windows 8.1 to 10 updates and all data remained intact, the Windows.old folder only has desktop, favorites, app data and links. Client thought they had a backup but they didnt as this portion of their data was excluded. I paid the price for rushing this and trusting the user.

Any suggestions would be gratefully received.
Thanks
D
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Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Stellar have an advertised free data recovery solution available here;

https://www.stellarinfo.com/gdc/free-data-recovery-software.php

Haven't used it myself, but have used other products they've created and have always been satisfied.

Also spotted this: https://www.iskysoft.us/lp/data-recovery-mac/both.html

Hope that helps.

Regards, Andrew
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Further to my last, you may also find this article useful.

https://www.lifewire.com/free-data-recovery-software-tools-2622893

Regards, Andrew
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
In addition to the above suggestion, you should not have been able to update to Windows 10 V1809.  If that happened (check), call Microsoft Support.

https://www.zdnet.com/article/microsoft-halts-rollout-of-windows-10-october-2018-update-what-happens-next/?ftag=TRE-03-10aaa6b&bhid=23164040498209351948461508422926

Windows.old folder only has desktop ….

I would say you need to look at recovery software at this point.

Getdataback:   https://www.runtime.org/data-recovery-software.htm

Recuva maybe:   https://www.ccleaner.com/recuva
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Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
wondered whether there was a method that doesnt require purchasing recovery software to get at the overwritten files?

Getdataback is commercial only. $79 USD starting price. Demo only available - a purchase is needed to recover.

Check the article I linked to above for a whole list of free solutions, including Recuva and others.

Cheers, Andrew
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
I strongly suggest professional solutions for a better chance of success
IT Consultant
Commented:
I actually opted for EASYUS which was quick and managed to find the data. An absolute mystery as to how the upgrade botched.
Many thanks for comments and suggestions.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
I actually opted for EASYUS which was quick and managed to find the data.
You mean EaseUS Data Recovery Wizard (No: 06 on the list of free recovery tools I found for you in this comment?) #a42709194
DominicIT Consultant

Author

Commented:
Andrew -  I was already using this software as an option BEFORE i posted, as per my original post " I am looking at  3rd party recovery software which has located the documents"
I should have mentioned the name of the software.
My concern was that the longer i was waiting for a solution that data may be overwritten further and hence more difficult to get at. I was looking for a free solution but i had run out of time.
Your efforts will be remembered in future!
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Hi Dominic,
Andrew -  I was already using this software as an option BEFORE i posted, as per my original post
No big deal I guess but if you already had and were using that software before you posted, then I don't understand why you asked for recommendations for free solutions. It allows up to 2GB to be recovered for free by just clicking the Share on Social Media button in the software.

https://www.easeus.com/datarecoverywizard/free-data-recovery-software.htm

Anyway...

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