Snip and Sketch

I installed Snip and Sketch from Microsoft Apps Store. Then I looked for it in the apps and it was not there. The store says it is owned and install button is greyed out. The recommended requirements are version 17636. Under system information, it says that I have version 17134. I did windows update to version 1803 yet it still shows that I have version 17134 and the snip and sketch app is nowhere to be found. Someone help me, please.









Basem KhawajaClinical PharmacistAsked:
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JohnBusiness Consultant (Owner)Commented:
Make sure UAC is ON and not disabled.  
You say you have a version of this on your computer now. Go to Settings, Apps, click on Snip, Advanced Options, Repair / Reset the app. OK.

Now restart and try installing again.
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Basem,

I can't help you with Snip&Sketch itself, as I don't own the product, but I can help you to understand what's going on with the W10 Version and Build issue. Here's a link to a chart at the Microsoft site that shows it:
https://www.microsoft.com/en-us/itpro/windows-10/release-information

Here's another similar chart at Wikipedia:
https://en.wikipedia.org/wiki/Windows_10_version_history

As you can seen, the latest Build of Version 1803 is 17134.345, so your 1803 Build is current. In order to get to 17636.0 or higher (which, in the screenshot you posted, Snip&Sketch says it needs), you must be on Version 1809, where the current Build is 17763.55. If you want to upgrade from 1803 to 1809, check out this article at the Microsoft Community Forum:
How to Upgrade to Windows 10 Creators Update version 1809 using ISO File from Versions 1507, 1511, 1607, 1709 and 1803

And here's a ZDNet article on upgrading to 1809:
Windows 10 October 2018 Update: How to get it, how to avoid it

I haven't installed 1809 myself, so can't help you with it. Regards, Joe
Shaun VermaakTechnical SpecialistCommented:
I doubt that any sandboxed store app will require UAC.

Can you install other store apps? (I can see you have other existing ones but I mean new)

If not, do a
wsreset.exe

Open in new window

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JohnBusiness Consultant (Owner)Commented:
Microsoft standard store applications will no longer install with UAC disabled. That is how it is working here.

I was not aware that Snip was sandboxed but maybe it is.
Shaun VermaakTechnical SpecialistCommented:
If it relates to UAC other apps will also fail, can you install other Apps?
JohnBusiness Consultant (Owner)Commented:
Not if UAC is disabled, no, we cannot install Store Apps. That does not relate (here) to other apps.
Shaun VermaakTechnical SpecialistCommented:
Not if UAC is disabled, no, we cannot install Store Apps. That does not relate (here) to other apps.
You are not following me. If OP cannot install Snip and Sketch because of UAC being disabled, he won't be able to install other store apps.

If OP can install other store Apps is means it is an issue with Snip and Sketch
If OP cannot install other store Apps it is a store issue, possibly a UAC issue
JohnBusiness Consultant (Owner)Commented:
Yes to the above, and that is why I suggested way back resetting / repair Snip, restarting and try installing again.

The UAC part was a suggestion and in any event, it should always be enabled.

I think we should be on the same page now.
Basem KhawajaClinical PharmacistAuthor Commented:
John

I said the computer says that I have a version installed but as you can see from the screenshot there is no such thing on my computer.
JohnBusiness Consultant (Owner)Commented:
I saw that but did you look in Apps to check in that location  - Not your start menu as shown.
Basem KhawajaClinical PharmacistAuthor Commented:
Joe

My build version is not listed in the ones that the link you sent me. So how do I go about that?
JohnBusiness Consultant (Owner)Commented:
Start, Settings, Apps.   Look in there and see if Snip is there. If so, click on it, Advanced, Reset / Repair.

If it is not there, you have bigger issues.
Basem KhawajaClinical PharmacistAuthor Commented:
John
 What does sandboxed mean? Look at the screenshot. Nothing is there.

NO Snip and Sketch.JPG

UAC
Joe Winograd, Fellow&MVEDeveloperCommented:
Hi Basem,
The issue seems very clear to me based on the screenshot that you posted, i.e., Snip&Sketch says that it works only on Build 17636.0 or higher. As I mentioned earlier, you have Version 1803, which tops out at Build 17134.345. In other words, Snip&Sketch requires Version 1809, which is currently at Build 17763.55, which would work for Snip&Sketch, according to the comment in the screenshot that you posted. As far as getting to 1809, read the articles linked to in my previous post. As I mentioned there, I haven't done it myself, so can't help you with that. If the articles I posted don't do it for you, I suggest posting a new question here at EE asking for help in upgrading from 1803 to 1809. Regards, Joe
JohnBusiness Consultant (Owner)Commented:
Basem KhawajaClinical PharmacistAuthor Commented:
John

I know you did not. But I am sure you know what it means. You don't have to be like this. I am trying to learn.
Basem KhawajaClinical PharmacistAuthor Commented:
Thank you Joe.
JohnBusiness Consultant (Owner)Commented:
Sandboxing, in my use, is a way to isolate an operating system to experiment with things like viruses so they cannot affect another machine.

I have not heard the term used with respect to Microsoft Store apps, but other people may know.
Basem KhawajaClinical PharmacistAuthor Commented:
John

There 3 links in that article by superuser, howto geek and cnet. Which one would you recommend? I don't want to make things worse with Powershell.
JohnBusiness Consultant (Owner)Commented:
Powershell is the Microsoft way of removing apps and I have done this before.

If you are happier with the other uninstall methods, by all means try them.
Basem KhawajaClinical PharmacistAuthor Commented:
John

Can you tell me in simple details on how to use Powershell?

This link says that it was not helpful from the article you shared with me.

Unable to uninstall Universal Apps through PowerShell

https://superuser.com/questions/1115801/unable-to-uninstall-universal-apps-through-powershell

Hope they can help you.


and the first link it states that error encountered while using Powershell.
JohnBusiness Consultant (Owner)Commented:
Sorry. Here is a better link with the powershell commands properly shown.

You do need the know the Snip name to put in the command.
Basem KhawajaClinical PharmacistAuthor Commented:
Shaun

I was able to install Sticky Notes HD from the Web Store. I thought you may like to know that.
JohnBusiness Consultant (Owner)Commented:
I am sorry that I did not post the link to use Powershell as I said I would do above. My error

https://www.techsupportall.com/uninstall-built-apps-windows-10/
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Basem, be careful if using PowerShell, especially with scripts you don't understand that you might find on the Internet. Not a good place to play around in if you don't know what you're doing (I avoid it myself) and only enter commands that someone you trust has confirmed are safe to use.

I'm on my way out to see a client shortly, but from a quick read of this thread, what I see that your main issue here is the version build of Windows that you are on. Once that is resolved, you should be able to both install and use your new Snip & Sketch app. I would suggest following Joe Winograds advice in this post and disregard any powershell related instructions until that's resolved. I'll take another look at this question later tonight.

I hope that's helpful.

Regards, Andrew
JohnBusiness Consultant (Owner)Commented:
For most Windows Apps, PowerShell scripts are the only way to uninstall a number of Windows 10 Apps. You can reset / repair from Apps, but that is not available here for Snip for Basem, so PowerShell is the only other way I know and have seen until we see the 2019 Windows Upgrade.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
System-Information.JPG
Until the above is sorted out, doing anything else is just a waste of time.

Regards, Andrew
JohnBusiness Consultant (Owner)Commented:
Not really. With anything up to what I am using (not available to most people), you must sort out in Apps what can and cannot be uninstalled.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
John, please read Basem's opening post.

I did windows update to version 1803 yet it still shows that I have version 17134 and the snip and sketch app is nowhere to be found.

More than likely a result of installing to an unsupported build of Windows 10. No point in confusing the issue until the above has been sorted out.
JohnBusiness Consultant (Owner)Commented:
That is going in circles. I understand all of the above. Not matter, you must determine what can and cannot be done and even going beyond what you have not, not all apps can be uninstalled. So it requires some analysis to actually know.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
John, before worrying about uninstalling, how about addressing the question that was asked in the first place?

Once Basem has successfully updated to a version build of Windows which supports the app, it could well become available on its own, making an uninstall a totally unnecessary exercise. I'm off to visit a client now, so I hope the above finally makes sense.

Regards, Andrew
Basem KhawajaClinical PharmacistAuthor Commented:
John, Andrew:

I am sorry everyone if I caused any problems to anyone. I had honest intentions when I posted my question not create any problems for anyone.

John-I am sorry if you interpret my points distribution as being biased that I give most of the credit to Andrew. That is true. It just happened that Andrew and Joe tend to use ultra simple and step by step answers and above all, it just happened that it worked for me.

Andrew-I will stick with your suggestion about not messing with PowerShell. I am not an expert like you or others. I am just trying to fix problems as they arise and the last thing I want to create unnecessary problems for my self.
Basem KhawajaClinical PharmacistAuthor Commented:
Joe

What does ISO file mean?

How to Upgrade to Windows 10 Creators Update version 1809 using ISO File from Versions 1507, 1511, 1607, 1709 and 1803

Are all of the links you stated do the same thing?

Would it be better if I wait till the computer updates to that version and build on it's own and hopefully the Snip and Sketch app will show up?
Shaun VermaakTechnical SpecialistCommented:
Shaun

I was able to install Sticky Notes HD from the Web Store. I thought you may like to know that.

Hi Basem

Don't get me wrong...

Thanks for the response but helping you is very difficult if you ignore my comments and chose to answer my question 9hr after I have asked it.

You PM'ed me as though I am the one ignoring you.
Basem KhawajaClinical PharmacistAuthor Commented:
Shaun

Life does not have to be like this. I did not and I was not ignoring. Not everything in life happens instantly like coffee. I just got around to install another app and as soon as I did I messaged you. You don't know about my time schedule. Do not assume and jump into conclusions, please. Thank you for any contribution.
Andrew LeniartIT Consultant & Freelance JournalistCommented:
Hi Basem,

I will stick with your suggestion about not messing with PowerShell.
Good idea for now. Once the compatibility issue has been fixed, then you may not even need to uninstall the app. If you do, then we can look at that when the time comes. For now its just speculation, so best to concentrate on ensuring you have a compatible build of Windows 10 in my opinion.

What does ISO file mean?
In general terms, an ISO is basically a CD/DVD which has been compressed into a single file that can be downloaded and mounted by Windows (or other software) and used as a pseudo disk to install from, or on some occasions, even to run programs from.

The following questions you asked of Joe, however, I'm sure he won't mind me helping out while I'm here. He'll confirm or give his own opinions the next time he comes back to this question.

Are all of the links you stated do the same thing?
No, the links you need to use depend on the version build you are updating.

Would it be better if I wait till the computer updates to that version and build on it's own and hopefully the Snip and Sketch app will show up?
In your case, yes that would be my recommendation, however it depends on how badly you want to be able to make use of the Snip and Sketch app.  One thing is certain, until you are using a compatible build of Windows 10, the Snip and Sketch app will not work.

Here's a couple of things to consider to help you make a decision.

1. Windows 10 Creators Release upgrades are early releases - [1809 Build 17763.55] was only made available on 2 Oct 2018 so there may be issues that are yet unknown because it's not yet widely released. It's already been pulled once because of the deleted files which affected some. It's now available again to those that want to roll the dice

2. Upgrades to Creators release version builds may not go as smoothly and are not as simple to install as upgrades that come down with Windows update. You need to read and ensure you comply with all of the preliminary requirements and be ready to address any problems. I suspect that's why Joe suggested you open a new question to ask for assistance with doing such an upgrade

Like Joe, I too am on Version 1803 - Build 17134 of Windows 10 and am in no hurry to upgrade. You need to decide if you want to upgrade or not, because the only way to get the Snip and Sketch app to work "now" is to upgrade now.

If you are willing to wait until Version 1809 - Build 17763.55 (or later) of Windows 10 is widely released until you can make use of your Snip and Sketch app, then that's what I'd recommend you do, but it's up to you.

I hope that's helpful.

Regards, Andrew
Shaun VermaakTechnical SpecialistCommented:
Life does not have to be like this. I did not and I was not ignoring. Not everything in life happens instantly like coffee. I just got around to install another app and as soon as I did I messaged you. You don't know about my time schedule. Do not assume and jump into conclusions, please. Thank you for any contribution.
Installing an app takes a couple of seconds Basem. Good luck, I hope you find the solution
Basem KhawajaClinical PharmacistAuthor Commented:
Shaun

I did thank you for any help you extended. That was not enough I guess. You still insist on telling me how I should plan my time by stating it takes a couple of seconds. True if you had those "couple of seconds". Once again you don't know anything about my life to start making conclusions about how I should do things. BTW, It takes a nanosecond to install the app.

Thank you Mr.Shaun and have a blessed day. Jesus loves you.
Joe Winograd, Fellow&MVEDeveloperCommented:
What does ISO file mean?
An ISO file is a file on your hard drive that, in essence, contains the contents of a CD or DVD. When you write the ISO file to a real CD or DVD (or, in more modern times, to a USB flash drive), a process known as "burn", you create bootable media. So, after you burn the W10 1809 ISO file to, say, a USB flash drive, you would then boot from it and go through the installation process.

That said, I suggest not doing it. In your own words, you are "not an expert", and I'd be concerned about glitches in the whole ISO process where your lack of expertise could be a problem. So, you are asking a good question:
Would it be better if I wait till the computer updates to that version and build on it's own and hopefully the Snip and Sketch app will show up?
The answer, imo, is...YES! Wait for 1809 to come along via the normal W10 update process. In the meantime, there are other ways to do what Snip&Sketch does. The description at the website says this:
Quickly annotate screenshots, photos and other images with your pen, touch, or mouse and save, paste or share with other apps.
Until you get on 1809 and can use Snip&Sketch, give Microsoft Photos a try, also available in the app store:
https://www.microsoft.com/en-us/p/microsoft-photos/9wzdncrfjbh4

It works on Build 10240.0 or higher, which, of course, you have. If you don't like that product, there are others out there. Regards, Joe

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Basem KhawajaClinical PharmacistAuthor Commented:
Thank you everyone.
Joe Winograd, Fellow&MVEDeveloperCommented:
You're welcome, Basem...happy to help. Regards, Joe
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