after login the monitors are black

Eprs_Admin
Eprs_Admin used Ask the Experts™
on
Hi Experts,

since yesterday we have some strange issues with WIN10 machines.
When the user logs in, the screen is black and you cannot click anything.
We have checked the monitors and cables, all ok.
Do you have any infos about this ?

When I check the services from this machine, I can see a lot of services are in starting modus.
See the screenshot.

starting services
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Distinguished Expert 2018

Commented:
And what was changed, the day before yesterday?
How long does it take for these services to finally start (press F5 to refresh the view)?
Omar SoudaniSenior System Engineer

Commented:
Do the monitors work in safe mode?
Eprs_AdminSystem Architect

Author

Commented:
I asked our IT department, nothing was changed.
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Eprs_AdminSystem Architect

Author

Commented:
The problem, the services are always in STARTING mode and they will not finish.
Eprs_AdminSystem Architect

Author

Commented:
Yes, when we boot in SAFE mode, we can work on that workstation.
Distinguished Expert 2018

Commented:
Nothing was changed - and you believe that... Ok, you might have a virus outbreak, then. Scan such a machine offline using this: https://support.microsoft.com/en-us/help/17466/windows-defender-offline-help-protect-my-pc
Jodi WeinsteinNetwork Administrator

Commented:
Would not hurt to update video drivers if you have user right.  In safe mode a minimal set of drivers are loaded including g a generic video driver.
Eprs_AdminSystem Architect

Author

Commented:
ok, we will test it.
Eprs_AdminSystem Architect

Author

Commented:
status now is:
if a computer has this issue, we connect remotely and start all the necessary services.
After the reboot it works again.

Any ideas ?
Distinguished Expert 2018

Commented:
Did you do the virus check as advised? Then please share some feedback. If it came back clean, try a repair installation (aka in-place upgrade) .
Eprs_AdminSystem Architect

Author

Commented:
when the screen gets black and the user cannot do anything,
we connect remotely to the services.
many services in status : STARTING

We change these service to AUTOMATIC. After the reboot all fine again.

Do you know this issue ? Why this happens ? This is now our 10th machine....
Distinguished Expert 2018

Commented:
Without your feedback on questions and suggestions by experts, it will not be possible to continue :-) Please revisit my previous comment and Jodi's comment as well.
Eprs_AdminSystem Architect

Author

Commented:
Virus check is ongoing
Eprs_AdminSystem Architect

Author

Commented:
And once more, it has nothing to do with video drivers, because after the setup of services, all works again.
But the question is, why it happens suddenly ?
System Architect
Commented:
an inplace upgrade to the latest WIN10 version.
Distinguished Expert 2018
Commented:
Eprs_AdminSystem Architect

Author

Commented:
Thanks.

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