after login the monitors are black

Hi Experts,

since yesterday we have some strange issues with WIN10 machines.
When the user logs in, the screen is black and you cannot click anything.
We have checked the monitors and cables, all ok.
Do you have any infos about this ?

When I check the services from this machine, I can see a lot of services are in starting modus.
See the screenshot.

starting services
Eprs_AdminSystem ArchitectAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

And what was changed, the day before yesterday?
How long does it take for these services to finally start (press F5 to refresh the view)?
Omar SoudaniSenior System EngineerCommented:
Do the monitors work in safe mode?
Eprs_AdminSystem ArchitectAuthor Commented:
I asked our IT department, nothing was changed.
Need More Insight Into What’s Killing Your Network

Flow data analysis from SolarWinds NetFlow Traffic Analyzer (NTA), along with Network Performance Monitor (NPM), can give you deeper visibility into your network’s traffic.

Eprs_AdminSystem ArchitectAuthor Commented:
The problem, the services are always in STARTING mode and they will not finish.
Eprs_AdminSystem ArchitectAuthor Commented:
Yes, when we boot in SAFE mode, we can work on that workstation.
Nothing was changed - and you believe that... Ok, you might have a virus outbreak, then. Scan such a machine offline using this:
Jodi WeinsteinNetwork AdministratorCommented:
Would not hurt to update video drivers if you have user right.  In safe mode a minimal set of drivers are loaded including g a generic video driver.
Eprs_AdminSystem ArchitectAuthor Commented:
ok, we will test it.
Eprs_AdminSystem ArchitectAuthor Commented:
status now is:
if a computer has this issue, we connect remotely and start all the necessary services.
After the reboot it works again.

Any ideas ?
Did you do the virus check as advised? Then please share some feedback. If it came back clean, try a repair installation (aka in-place upgrade) .
Eprs_AdminSystem ArchitectAuthor Commented:
when the screen gets black and the user cannot do anything,
we connect remotely to the services.
many services in status : STARTING

We change these service to AUTOMATIC. After the reboot all fine again.

Do you know this issue ? Why this happens ? This is now our 10th machine....
Without your feedback on questions and suggestions by experts, it will not be possible to continue :-) Please revisit my previous comment and Jodi's comment as well.
Eprs_AdminSystem ArchitectAuthor Commented:
Virus check is ongoing
Eprs_AdminSystem ArchitectAuthor Commented:
And once more, it has nothing to do with video drivers, because after the setup of services, all works again.
But the question is, why it happens suddenly ?
Eprs_AdminSystem ArchitectAuthor Commented:
an inplace upgrade to the latest WIN10 version.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Eprs_AdminSystem ArchitectAuthor Commented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.