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Upgrading VMware support account from subscription only for Essentials customer

Indie101
Indie101 asked
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Quick VMware licencing issue

One of our customers has been sold subscription only, which as far as I can make out, only gives updates for maintenance, and just covers licensing with no support ticket capability

They are currently on vSphere 6.0 Essentials

What are the factors involved in upgrading so that support tickets can be logged in VMWare

Looking to put forward best plan scenario, is there a big difference in price to be allowed to log tickets?

What options of upgrading from subscription are there?
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VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017
Commented:
One of our customers has been sold subscription only, which as far as I can make out, only gives updates for maintenance, and just covers licensing with no support ticket capability

Essentials is a very basic offering from VMware, it's almost a vSphere starter kit.

You are correct it provides updates, and upgrades of software ONLY.

Support for the selected product can be chosen on per incident basis.

see here

https://www.vmware.com/support/services/incident.html

To move them onto a Support Model..

They will need to re-purchase

VMware vSphere Essentials Plus

or

VMware vSphere Standard and vCenter Server Standard....

and that is a huge cost upgrade....
Indie101

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Commented:
Thanks Andrew brilliant and thorough answer as always :)
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
no problems.