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Upgrading VMware support account from subscription only for Essentials customer

Quick VMware licencing issue

One of our customers has been sold subscription only, which as far as I can make out, only gives updates for maintenance, and just covers licensing with no support ticket capability

They are currently on vSphere 6.0 Essentials

What are the factors involved in upgrading so that support tickets can be logged in VMWare

Looking to put forward best plan scenario, is there a big difference in price to be allowed to log tickets?

What options of upgrading from subscription are there?
Avatar of Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)
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Thanks Andrew brilliant and thorough answer as always :)