troubleshooting Question
Upgrading VMware support account from subscription only for Essentials customer
Quick VMware licencing issue
One of our customers has been sold subscription only, which as far as I can make out, only gives updates for maintenance, and just covers licensing with no support ticket capability
They are currently on vSphere 6.0 Essentials
What are the factors involved in upgrading so that support tickets can be logged in VMWare
Looking to put forward best plan scenario, is there a big difference in price to be allowed to log tickets?
What options of upgrading from subscription are there?
One of our customers has been sold subscription only, which as far as I can make out, only gives updates for maintenance, and just covers licensing with no support ticket capability
They are currently on vSphere 6.0 Essentials
What are the factors involved in upgrading so that support tickets can be logged in VMWare
Looking to put forward best plan scenario, is there a big difference in price to be allowed to log tickets?
What options of upgrading from subscription are there?
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