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steva

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Can't print to HP Office jet 4630 since router changed.

Can't print to HP Officejet 4630 since router changed.
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Owen Rubin
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Paul Sauvé
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you probably have to reconfigure the wireless connection between the new router and the printer
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steva

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Paul Sauvé
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glad everything is fixed

accept YOUR answer as the solution to close the question!
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steva

ASKER

Howdo I selec t my answer as the solution?  There doesn't seem to be any simple button to do that.
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Paul Sauvé
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??? dont really know
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Owen Rubin
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You should have button for This is the Solution  and This was helpful. I think all you have to do it select those. Questions don't really close anymore.

On this issue, I am a little miffed at HP's answer. I suspect what happened here is the printer got a new IP address, but your computer was still pointing to the old one. You should have been able to just remove the printer and then add it back again.  That should not have cost anything.

As for files getting corrupted because you changed a router? Nonsense. The only thing that was wrong is the printer driver pointed to the wrong address.

Sorry you had to pay for them to probably just remove and reinstall the printer.

SIGH!

Well, at least you are working
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steva

ASKER

Owen, thanks for the comment.

Regarding the buttons, those buttons are at the bottom of everyone else's comment, but not mine.

Regarding HP,what you say makes sense. The new router put the printer at a different IP but no one told the driver.

And on the corruption, the HP tech wasn't blaming the router for that.  He said it probably happened when I clicked on some spam (although I am running Malwarebytes Pro, which I count on to protect me from stuff like that).

I gave the HP tech remote access to my machine so I was able to see everything he did. But after I paid the  $79 he said, "OK this will take about  15 minutes so I'll just call you back when I'm done. " I said OK, and walked away from the machine.  Then he called in about two minutes, "It's done!"   I wasn't watching. so yes, it could have been something very simple, like you suggest.

HP's reputation and integrity used to be impeccable, but I don't trust them anymore.

Thanks
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Owen Rubin
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On the buttons, sorry, I have not asked a question on the new interface, so I did not know you didn't get those options. Odd. I have to go find out how to close a question now. Hmm....

It still bothers me that HP could not just say, "Delete the printer, and add it back again." They should have had you try that before charging you anything. Not your fault, but HP is not what they used to be it seems. I agree with you on HP. I used to buy HP test equipment (now Alligent) and printers like crazy. My last 3 HP printers have had lousy quality compared to the past. Oh well.

On the printer issue, I saw this issue on my own network. When I replaced my Comcast service with a new AT&T fiber service, I got a new router (obviously) and the HP printer got a new IP address and all the computers could no longer print. We just deleted the printers and added them back, and they all worked fine. So yea, I suspect it was simple. Since then, I have added a router behind the ISPs device so it has the DHCP server and assigns all the addresses. I have used address assignment (matches the same IP to a MAC address so it always gets the same IP) so that printers and network servers no longer move anymore (fixed IPs) and that should solve any future ISP or gateway changes.

Glad you got it working. Thanks for the update.
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