+QBCFMonitorService not running on this computer.

Abraham Deutsch
Abraham Deutsch used Ask the Experts™
on
When I run the QuickBooks Database Server Manager is shows that +QBCFMonitorService not running on this computer.

In the services window +QBCFMonitorService is showing running.

Only the file in on the server

Server 2012

The program is installed on multiple windows 10 PC's with a drive to the file maped.

I can open the file in single user mode but when switching to multi user mode I get error code H202
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
You can and should start the service manually. That will get you and your users running. We have done that.

Once done, look at the Service Properties.  The logon user should be Local Account not a QB user. That will all the service to start when the Server restarts. We have had to do this as well.

By all means check with Intuit Support.
Asif BacchusI.T. Consultant

Commented:
Before contacting QB support, I'd suggest running through a quick check of the service properties.  My experience over many years of supporting clients using QB is that their support is lacklustre, take a very long time and often provide solutions that are directly opposed to MS best-practices and security common-sense.  So, I'd use them as an absolute last resort, but that's my opinion.

Your QBFCMonitorService:  John is definitely correct, manually restart this service to ensure it's running or that it generates an error which can help us diagnose this issue.  Check the service properties.  It should be set with Startup Type: Automatic and should Log On with "Local System Account" with the "Allow service to interact..." box UNchecked.  Next, ensure that your Recovery options are set to First failure: Restart, Second failure: Restart, Subsequent failures: Take No Action (because you need to diagnose the issue instead of a constant restart loop).  QBCFMonitor often crashes on server systems but an automatic restart usually solves the issue without anyone noticing.

Verify those settings and let us know if you're still having problems.  Also, is your server a DC by chance? Running DHCP?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Did you get your 10 computers with QuickBooks running?
Amazon Web Services

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Abraham DeutschIT professional
Top Expert 2016

Author

Commented:
John and Asif Bacchus I followed your steps, but still have the issue.

Quick data manager is installed on a file server in domain environment.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Try the following; Uninstall the server manager, restart the server, install the server manager from your current QB download file, make sure the service is running and scan the file again.

The Server Manager must be the same version or newer than the version of QuickBooks (including Enterprise if running that)

I assume you are running Enterprise since you have 10 installs
IT professional
Top Expert 2016
Commented:
I Uninstalled the server manager, restarted the server, installed the server manager, but did not solve.

What I did and it solved the issue.

I have two file servers and my shared files managed by DFS management.

After I set up the DFS I realized that for a QB file this setup will not work because if user 1 opens QB and the DFS manager will direct him to the file on server 1, then user 2 opens QB and if the DFS manager will direct him to the file on server 2, when they close QB the DFS manager will overwrite the QB file that was closed first with the file closed last, all changes made in the file that got overwritten will get lost.
I removed one server from the QB namespace, so all users will use one QB file.

The share path was still the namespace path.

Now I have changed the map drive path to the folder path now I can switch to multi-user, no issue, although on the file server, it still shows that the +QBCFMonitorService not running on this computer.

I am not sure the logic behind this since in both ways it points to the same folder.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks for the update. Strange, but anyway.
Abraham DeutschIT professional
Top Expert 2016

Author

Commented:
Thank you
Asif BacchusI.T. Consultant
Commented:
Glad you got it sorted out :-)  For reference, QuickBooks does NOT support DFS in any way, shape or form for multi-user regardless of replication.  It simply does not understand the DFS namespace vs UNC shared path.  So, that was probably the root of your problem.
Abraham DeutschIT professional
Top Expert 2016

Author

Commented:
Thank you for the clarification

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial