Avatar of sasllc
sasllcFlag for United States of America

asked on 

Problems with product key in MS Office 2010

I installed a new PC for the customer a few weeks ago.  They could not find their MS Office Home and Student 2010 CD or key, but that is the version they still wanted to use, so I installed a new Office Home and Student that I had bought on eBay.  Now, after almost 30 days, it keeps coming up saying it is not registered, and when I try to register it, it says it is a bogus product...which I guess is possible coming from eBay.

Meanwhile, they found the installation CD they owned with it's 25 digit key, so I tried to enter that key on the help screen, but it keeps coming up and saying that is an invalid key, advising that maybe it is for a different MS product (which it is not).   I even tried installing Office Home and Student 2010 on a test computer in my office, using their legit key, and it installed just fine.

So next I suggested that we uninstall Office 2010 and reboot their computer, and it did indeed uninstall it.  But when we go to reinstall, it never asks for the product key...it just goes along and installs the software again, apparently still using the bad key, because once installed it comes up with the same errors.

How can I get it to "completely" uninstall to a point where it will ask for the product key next time we install it from the CD?
Microsoft Office

Avatar of undefined
Last Comment
efrimpol
ASKER CERTIFIED SOLUTION
Avatar of efrimpol
efrimpol
Flag of United States of America image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Microsoft Office
Microsoft Office

Microsoft Office is an integrated suite of applications that includes Outlook, Word, Excel, Access, PowerPoint, Visio and InfoPath, along with a number of tools to assist in making the individual components work together. Coding within and between the projects is done in Visual Basic for Applications, known as VBA.

80K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo