Establish remote support session with tech using built in Windows feature

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I remember that Windows Vista or Windows 7 used to have a way where a user could request or establish a remote support session with tech using a feature built into Windows where the remote tech could actually interact with the user's session while the user watches and the wasn't limited to viewing a locked computer screen.

Is this still available in Windows 10?

If so how can this be done?
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Asif BacchusI.T. Consultant

Commented:
The 'modern app' Microsoft Quick Assist is the newer version of remote assistance. It is available if you have installed Windows 10 Anniversary Update.  Easier to use and has some pretty cool features but you do need a Microsoft Account for it to work.  efrimpol is correct though, the older Remote Assistance is still available too.
You can use Chrome Remote Desktop  or a commercial program like TeamViewer to do this. In both cases, no port need to be opened in the router
Asif BacchusI.T. Consultant

Commented:
Many people like TeamViewer quite a bit, actually.  I usually like to stick the core OS programs (Remote Assistance/Quick Assist in this case) for one major reason -- you can manage it all with Group Policy including (validated) firewall rules.   If that's not a concern in your environment or if this is for just one or a few computers, then 3rd party solutions do present some great remote support options.

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