ajdratch
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Easiest way for end users to create new outlook profiles
I have converted a client to Office 365 and changed their outlook profiles on their computer.
These people log into other user's computers and have their own profile. The next time they log into someone else's computer, their Outlook will not be working. I can see getting a lot of calls about this in the next few days.
These user's could not follow simple instructions on how to create a new outlook profile by going to Control Panel and clicking on the mail app. They would have trouble finding control panel even with detail screen shots. Not only that, they would prefer to connect to a remote support session so they would have an excuse to walk away from their computer while we do it.
I'm looking for the easiest way to get them to create their own profile. If there is a way I could give them a batch file to delete the existing profiles, then they would just need to open outlook and be prompted for their user name and password. Any way to do this?
These people log into other user's computers and have their own profile. The next time they log into someone else's computer, their Outlook will not be working. I can see getting a lot of calls about this in the next few days.
These user's could not follow simple instructions on how to create a new outlook profile by going to Control Panel and clicking on the mail app. They would have trouble finding control panel even with detail screen shots. Not only that, they would prefer to connect to a remote support session so they would have an excuse to walk away from their computer while we do it.
I'm looking for the easiest way to get them to create their own profile. If there is a way I could give them a batch file to delete the existing profiles, then they would just need to open outlook and be prompted for their user name and password. Any way to do this?
John
We tell people to use Outlook Web Access when using another person's computer. It is not worth the aggravation to be setting up Outlook Profiles everywhere and users should not be doing this in my experience. They can use Outlook on their own computer and OWA every other computer.
they would prefer to connect to a remote support session so they would have an excuse to walk away from their computer while we do it.
You just gave an uncanny description of the majority of my clients, right down to restoring Icon positions on a desktop! :)
If there is a way I could give them a batch file to delete the existing profiles, then they would just need to open outlook and be prompted for their user name and password. Any way to do this?
Whilst I think you may be on a path to give yourself more headaches than the exercise is worth, the Microsoft Office Customization Tool should be able to assist you here. I found a page that you might find helpful below.
Deploy Outlook mail profile settings via GPO or script
Regards, Andrew
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Great video link CodeTwo Software. Endorsed and bookmarked for future reference! :)
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They can't use OWA because they need an addin in outlook for their case management software
I copied the two lines in the code two video into a batch file and it worked perfectly. After they run that, they open Outlook and it asks for their email address and password
I copied the two lines in the code two video into a batch file and it worked perfectly. After they run that, they open Outlook and it asks for their email address and password
Thanks for the update. Our clients who need to move around are equipped with laptops. I do understand your reasoning above and we discourage people from having to have Outlook on a different person's computer.