troubleshooting Question

Easiest way for end users to create new outlook profiles

Avatar of ajdratch
ajdratch asked on
Microsoft OfficeMicrosoft 365Outlook
6 Comments1 Solution82 ViewsLast Modified:
I have converted a client to Office 365 and changed their outlook profiles on their computer.

These people log into other user's computers and have their own profile. The next time they log into someone else's computer, their Outlook will not be working. I can see getting a lot of calls about this in the next few days.

These user's could not follow simple instructions on how to create a new outlook profile by going to Control Panel and clicking on the mail app. They would have trouble finding control panel even with detail screen shots.  Not only that, they would prefer to connect to a remote support session so they would have an excuse to walk away from their computer while we do it.

I'm looking for the easiest way to get them to create their own profile.  If there is a way I could give them a batch file to delete the existing profiles, then they would just need to open outlook and be prompted for their user name and password. Any way to do this?
Adam the 32-bit Aardvark
Software Developer

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