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Jorge Maldonado

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Size of PST file remains the same after running compact tool for Office 365 Outllook account

Hello,
A Microsoft Outlook 365 account in our company has reached the 50 GB limit in its PST file and it stopped receiving messages. This is what I did to free space:

a) Archive all the data from year 2017
b) Archive data from January to June 2018

Now I can see that there are 2 (archived) files that sum about 25 GB but the original PST file size has not changed so I ran the Compact tool but it seems nothing is done because it finishes instantly. I click Compact and it terminates "instantly" and the size of the file remains the same.

What can be happening?
Am I missing something?

I performed this same process in 2 additional accounts (some time ago) and it worked.

Best regards,
Jorge Maldonado
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