Reverse DNS does not match SMTP Banner

Hello everyone,

After 02 months, my ISP finally helped me with Reverse DNS / PTR records. Now when I test my email server on MXToolBox, it states the following error on MXToolBox:

1- Reverse DNS does not match SMTP Banner

My email client is also not able to login to the IMAP. Previously, the email client could login to both IMAP/SMTP and only email was being rejected due to no PTR record.

I believe the tech guys at ISP didn't enter it correctly. The domain is

Any help would be highly appreciated!

Thanks and regards,
Obaid ur RehmanTechnical and Operations ManagerAsked:
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Generally, don't worry about the MX Toolbox check as it is incorrect for Exchange servers after 2003, since it checks the receive connector instead of the send connector.  But you haven't mentioned what your email server is.

Instead as verification, you can see what SMTP banner you're using when sending by sending an email to and you will get a reply with the info.  See here for info:

The FQDN used in the banner should match an A record which points to the IP used to send.  And the PTR record for that IP should point back to the same name.  From what I can see looking at your domain, the DNS appears to be set correctly (using the name  You will have to check the SMTP banner yourself.

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MASEE Solution Guide - Technical Dept HeadCommented:
nociSoftware EngineerCommented:
This is looking good as long as your mailserver uses in its HELO/EHLO message when sending mail.

~ $ dig +short MX
~ $ dig +short
~ $ dig +short -x

Open in new window

This does not help:
~ $ telnet 25
Connected to
Escape character is '^]'.
220 ESMTP Postfix
221 2.0.0 Bye
Connection closed by foreign host.

Open in new window

As your server calls itself not
Obaid ur RehmanTechnical and Operations ManagerAuthor Commented:
All of the input from experts was helpful. So I waited for a day, tested again and now it is working like a charm!
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