New messages for IMAP email account not showing new email, but new email is found in search

hodgem
hodgem used Ask the Experts™
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Hi - I have an IMAP email account that was setup correctly, and all email was downloaded into Outlook as it normally does. I'm having a strange issue where I don't see any email from today or yesterday, the latest date that shows on top (sorted by newest) is Monday. The strange part about it is, that if I do a search in Outlook for something, it does show email from yesterday, but only when I search. I've checked the IMAP folder settings to make sure that "hide messages" is not set, and it isnt. I've also checked to make sure that the "TODAY" email group is not collapsed and out of view. I'm not sure where to go with this. Any ideas would be greatly appreciated!
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Fractional CTO
Distinguished Expert 2018
Commented:
Try bouncing (stop/restart) your IMAP server + your Outlook client.

Sometimes servers + clients simply lose their minds + require a restart.

Author

Commented:
It may be tough to restart Verizon's IMAP server. :) I've tried restarting Outlook, same issue.
nociSoftware Engineer
Distinguished Expert 2018

Commented:
Are the IMAP folders configured as off-line forders?  off-line means, to only scan them when explicitly told to do that.
(To prevent attempts every 10 minutes when not appropriate.., f.e on phones etc.).

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