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Hi,<br />
<br />
I have not tried it with Inbox, but with all other folders, you can simple &quot;drag and drop&quot; them. Have you tried it?<br />
<br />
Regards,<br />
Ivan.
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<div>
Since you cannot see it in outlook I am not sure how to even try that... &nbsp; &nbsp;We can only see it using utilities.
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<div>
What happends if you start Outlook in safe mode <b>outlook.exe /safe</b> or with <b>outlook.exe /cleanviews</b>
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<div>
We can try this but this issue is at the exchange level. &nbsp; &nbsp;Meaning I don't believe its an outlook issue. &nbsp; &nbsp;Will post back.
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<div>
No change using those commands
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<div>
Create New Folder call &nbsp;&quot;inbox&quot;<br />
copy all content from old Inbox to new Inbox
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<div>
you cannot see the &quot;inbox&quot; so you cannot copy the messages. &nbsp; &nbsp; And new messages are not delivered to the &quot;new&quot; inbox
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<div>
1st, do you see the inbox?<br />
2nd is it the same if you open OWA and view the mailbox?<br />
3rd in outlook at the bottom click Mail &gt;&nbsp;Folder (see screen shot)<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/10_w43/1396822/paint.png" target="_blank" class="file-inline" title="capture (4 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>paint.png</a>
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paint.png

<div>
Outlook can only view folders under the folder (top of information store)... so when you open outlook there is no inbox. &nbsp; &nbsp;This is the issue. &nbsp; &nbsp;By using a utility we can see the inbox ... it has been moved somehow outside of this folder. &nbsp; &nbsp; We are tying to figure out how to move it back.
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<div>
If the inbox folder is truly missing then you will need to use MFCMapi to unhide the inbox folder. See the below link and follow the directions to unhide that folder. You will need to download the MFCMapi tool:<br />
<br />
<a href="https://support.microsoft.com/en-us/help/2992093/default-folder-is-missing-in-outlook-and-outlook-on-the-web" rel="ugc">https://support.microsoft.com/en-us/help/2992093/default-folder-is-missing-in-outlook-and-outlook-on-the-web</a><br />
<br />
Just a note you will need to run this tool on the user's computer where outlook exists or give yourself full access to the mailbox and map the mailbox to your outlook profile and then run it. Either way, but make sure outlook is closed when using MFCMapi.
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The folder is not hidden... I will attach a screen shot to help explain my issue.
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When you say <b>&quot;Outlook can only view folders under the folder (top of information store)... so when you open outlook there is no inbox. &quot;</b><br />
<br />
That means it's hidden because you can't delete the inbox, and if you open outlook and its no where to be found, it's hidden.
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You will need to use MFCMapi to restore that folder. Just following the instructions carefully and look at the property and see if it matches the MS article and if so, make the change to fix it.
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<div>
See attached screen shot of a normal user then the effected user. &nbsp; &nbsp;Notice the effected user does not have an inbox under the &quot;top of information store&quot; folder. &nbsp; &nbsp; This is why outlook cannot see it. &nbsp; &nbsp; It has been moved not hidden to a folder outside of the &quot;top of information store&quot; &nbsp; &nbsp; the &quot;root&quot; folder that cannot be see by outlook.<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/10_w43/1396848/Effected-User.PNG" target="_blank" class="file-inline" title="Effected-User.PNG (4 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Effected-User.PNG</a><br />
<a href="https://filedb.experts-exchange.com/incoming/2018/10_w43/1396849/Normal-User.PNG" target="_blank" class="file-inline" title="Normal-User.PNG (5 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Normal-User.PNG</a>
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Normal-User.PNG

Effected-User.PNG

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The folder is not hidden it has been moved. &nbsp; The very article you refer to says to look for the folder under &quot;top of information store&quot; &nbsp; its not there... &nbsp; &nbsp;its been moved. &nbsp; This is the issue.
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<div class="content wysiwyg-content">
One of our user is missing there inbox. &nbsp; After researching we found the inbox was somehow moved outside of the root folder. &nbsp; &nbsp; It located outside of the &quot;top of information store&quot; &nbsp; how can we move this back?
</div>
</div>


One of our user is missing there inbox.   After researching we found the inbox was somehow moved outside of the root folder.     It located outside of the "top of information store"   how can we move this back?

Exchange 2010 Mailbox... inbox has been moved outside of &quot;top of information store&quot;

An email client, email reader or more formally mail user agent (MUA) is a computer program in the category of groupware environments used to access and manage a user's email. A web application that provides message management, composition, and reception functions may internally act as an email client; as a whole, it is commonly referred to as webmail. Likewise, email client may be referred to a piece of computer hardware or software whose primary or most visible role is to work as an email client. Email clients can also have other systems, like calendars, notes and contact managers.

Email Clients

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange 2010 Mailbox... inbox has been moved outside of &quot;top of information store&quot;

Exchange 2010 Mailbox... inbox has been moved outside of "top of information store"