troubleshooting Question

Internet connected but browsers not working Windows 10

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grnowFlag for Singapore asked on
Anti-Virus AppsWindows OSPCWindows 10* malware
14 Comments1 Solution1061 ViewsLast Modified:
a user says there is some auto deletion of files she had on her windows 10 pc after doing a scan there is no virus or malware found. noticed that the browsers (google chrome, IE, edge) are not able to surf the net even though the wifi internet is connected. refer to some link like internet-connected-but-browsers-not-working-windows-10 however not able to resolve. Anyway to check if her pc is instead hacked by someone or the browsers issue is due to some system files that is non virus or malware related?
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