troubleshooting Question

Mac cannot print to one printer but can print to it's identical twin.

Avatar of Marco van Beek
Marco van BeekFlag for United Kingdom of Great Britain and Northern Ireland asked on
Printers and ScannersTroubleshootingMac OS X
7 Comments1 Solution154 ViewsLast Modified:
So I have a client with a couple of Apple MAc's for the design team. They have two identical HP CP5520 Colour LaserJets, even built in the same month, same firmware, etc. One of the Mac's can print to one of them and not the other. Just hangs at "Printing - Connected to Printer" until eventually it pauses the printer. I have tried both via "Secure AirPrint" and the other driver listed which I assume is Jet Direct. Both methods work fine with the other printer.

I have compared every web manage page and cannot see any differences other than, and this sounds completely irrelevant, in the General Troubleshooting page, one of the pages auto-hides the options for the paper path test, and the other doesn't.

Very confused. Off to find out how to turn the CUPS web interface on to see if that tells me anything.
ASKER CERTIFIED SOLUTION
Marco van Beek
Managing Director

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros