IT ticketing system

Can I create a google form or google site for IT ticketing. Everyone in the organization has a google g suite account.
help66Asked:
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David FavorLinux/LXD/WordPress/Hosting SavantCommented:
Google provides no facility for this.

There are many systems on GitHub + others you can find in searching.

Many good ones around, both free + premium.
Lucas BishopMarketing TechnologistCommented:
Google Groups' "collaborative inbox" product can potentially be used in this way:
https://www.youtube.com/watch?v=2uzYQIRS0Ks

Here is an overview on setup:
https://support.google.com/a/answer/167430?hl=en

Here's a view into what this looks like:
https://www.youtube.com/watch?v=TBetsTjjBdM

I'm not sure how robust this solution is compared to actual ticketing systems, but it seems like it's worth testing out for your use case.
Chinmay PatelChief Technology NinjaCommented:
While I do not like the idea to use Google for any of the data that I care about (I am biased... against Google - most of the times), if I were you, I would use Google Forms.

As you already have mentioned... Google Forms I think you already know what it can do, have you checked this help article? https://gsuite.google.com/learning-center/products/forms/#!/
Devin BeckerDevOps AssociateCommented:
help66,

I'm not sure if you've found a solution already, but.

You could create a way to consolidate the issues, however it would not quite be in an efficient order. You could use Google Forms to ask users questions like: "Explain the Issue", "Department you're in" "Office Number" etc. Bascially, use the form to gather information you need. Then you can select the form to be exported into a spreadsheet. From there you could either use that spreadsheet as your "Tickets", or you could export it into a CSV then use that CSV to import the sheet into a Ticketing system such as zendesk, however, most ticketing systems probably have a built in way for users to submit tickets.

Hopefully this helps, if not hopefully it gives you some ideas.

Devin Becker

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help66Author Commented:
I'd like to thank everyone who help on this!
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