IT ticketing system

help66
help66 used Ask the Experts™
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Can I create a google form or google site for IT ticketing. Everyone in the organization has a google g suite account.
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David FavorFractional CTO
Distinguished Expert 2018

Commented:
Google provides no facility for this.

There are many systems on GitHub + others you can find in searching.

Many good ones around, both free + premium.
Lucas BishopMarketing Technologist

Commented:
Google Groups' "collaborative inbox" product can potentially be used in this way:
https://www.youtube.com/watch?v=2uzYQIRS0Ks

Here is an overview on setup:
https://support.google.com/a/answer/167430?hl=en

Here's a view into what this looks like:
https://www.youtube.com/watch?v=TBetsTjjBdM

I'm not sure how robust this solution is compared to actual ticketing systems, but it seems like it's worth testing out for your use case.
Chinmay PatelChief Technology Ninja
Distinguished Expert 2018

Commented:
While I do not like the idea to use Google for any of the data that I care about (I am biased... against Google - most of the times), if I were you, I would use Google Forms.

As you already have mentioned... Google Forms I think you already know what it can do, have you checked this help article? https://gsuite.google.com/learning-center/products/forms/#!/
Identity Management and Security
Distinguished Expert 2018
Commented:
help66,

I'm not sure if you've found a solution already, but.

You could create a way to consolidate the issues, however it would not quite be in an efficient order. You could use Google Forms to ask users questions like: "Explain the Issue", "Department you're in" "Office Number" etc. Bascially, use the form to gather information you need. Then you can select the form to be exported into a spreadsheet. From there you could either use that spreadsheet as your "Tickets", or you could export it into a CSV then use that CSV to import the sheet into a Ticketing system such as zendesk, however, most ticketing systems probably have a built in way for users to submit tickets.

Hopefully this helps, if not hopefully it gives you some ideas.

Devin Becker

Author

Commented:
I'd like to thank everyone who help on this!

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