My Office?

gromack
gromack used Ask the Experts™
on
What has M$ done to ‘improve’ office now?
Purchased a new win 10 pro laptop with office 2016 home & business (from Dell). Now they’re not sending product keys with office?!? Called Dell to ask where it was & was told they needed to connect to laptop to activate (WTF?). When trying to activate over the internet, I get the message that it’s already been activated the maximum number of times & had to go through the phone activation! At some point in all this, it kept wanting me to use a Microsoft account (user does not have one!) & finally used my account I had set up for my volume licensing! Joined to domain, tried setting up outlook & see I’ve got no icons for office programs in start menu, but a ‘My Office’ icon. Open that, see all my office programs (under a office 365 programs) & can’t open any of them! I bought Office 2016 NOT 365 - how can I get rid of this 365 & get my 2016 back?!?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Home and Business is normally a subscription product activated with your Microsoft Account. I have it here working.

If you do not want this, uninstall it completely and install the version of Office you want. That works as well.

Author

Commented:
Last time I bought home & business 2016, it came with a little card with download link & product key - if I uninstall & reinstall, where do I get my key?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you do not wish to use a Microsoft Account, call Dell Licensing Support or Microsoft Licensing Support. It does have a KEY so one of these two parties above can give it to you.
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Author

Commented:
Going on 45 minute with dell tech support so far, the guy is telling me enter any email address to activate, never mind that right underneath that it says 'use a product key instead', but apparently understanding English isn't a job prerequisite on their end. Ok, I'll play along & now it's wanting users password?!? WTF would Microsoft need my users domain password for?!? I have a friend who got out of IT completely & is an insurance adjuster. MADD enough money last year to pay for a new house. Climbing around on roofs is starting to look more appealing than this stuff!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Uninstall Office and install a business version. That is your best solution
Tom CieslikIT Engineer
Distinguished Expert 2017
Commented:
Like WIndows 10 now Office 2016 to has automatic life time activation connected directly to hardware.
Microsoft is collecting computer ID and product key and keep it in they'r database.
If you must install windows 10 or Office again then it will be activated automatically since activation process will compare computer ID with MS database.

If you can't activate Office again it mean like:

1. Office wan't purchase along with laptop and all you've got was Office 2016 trial and you must purchase separate key
2. Office was used before on different computer so it can;t be activated on this one

Now when you used VL key it is completely different and it can't be activated on this computer with this software.

What I can suggest is, make a full backup of all data or make a ghost copy on external hard drive or network drive, then restore factory default system.
You should have recovery partition and option to restore WIndows to factory default using recovery partition or Windows 10 installation DVD.
After that try run Office again and read information carefully because maybe it will activate automatically or will tell you that this is only Trial version and you must buy Office key.
If this is a case please contact seller and double check if you did pay for Office on first place.

for ghosting computer you can use AOMEI software

https://www.backup-utility.com/
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
I would ask Dell Support to uninstall the Office they installed. You are not obligated to use what they supplied. Get Office from Microsoft
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks

Author

Commented:
Thanks to all!
With all the pirating, I'm guessing M$ is doing everything they can to prevent it, sometimes at the expense of their users! I wonder if the home & business version is available & competitively priced via volume licensing? That may be an easier way to go!
Top Expert 2016

Commented:
Major OEM's are installing the Office App which is IMHO garbage
to remove it

run powershell as an admin
Get-AppxPackage *officehub* | Remove-AppxPackage

Open in new window

Wait for the process to complete.
Restart your computer it will be gone.

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