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My Office?

gromack
gromack asked
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Last Modified: 2018-10-27
What has M$ done to ‘improve’ office now?
Purchased a new win 10 pro laptop with office 2016 home & business (from Dell). Now they’re not sending product keys with office?!? Called Dell to ask where it was & was told they needed to connect to laptop to activate (WTF?). When trying to activate over the internet, I get the message that it’s already been activated the maximum number of times & had to go through the phone activation! At some point in all this, it kept wanting me to use a Microsoft account (user does not have one!) & finally used my account I had set up for my volume licensing! Joined to domain, tried setting up outlook & see I’ve got no icons for office programs in start menu, but a ‘My Office’ icon. Open that, see all my office programs (under a office 365 programs) & can’t open any of them! I bought Office 2016 NOT 365 - how can I get rid of this 365 & get my 2016 back?!?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Home and Business is normally a subscription product activated with your Microsoft Account. I have it here working.

If you do not want this, uninstall it completely and install the version of Office you want. That works as well.

Author

Commented:
Last time I bought home & business 2016, it came with a little card with download link & product key - if I uninstall & reinstall, where do I get my key?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
If you do not wish to use a Microsoft Account, call Dell Licensing Support or Microsoft Licensing Support. It does have a KEY so one of these two parties above can give it to you.

Author

Commented:
Going on 45 minute with dell tech support so far, the guy is telling me enter any email address to activate, never mind that right underneath that it says 'use a product key instead', but apparently understanding English isn't a job prerequisite on their end. Ok, I'll play along & now it's wanting users password?!? WTF would Microsoft need my users domain password for?!? I have a friend who got out of IT completely & is an insurance adjuster. MADD enough money last year to pay for a new house. Climbing around on roofs is starting to look more appealing than this stuff!
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Uninstall Office and install a business version. That is your best solution
Tom CieslikIT Superintendent
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Commented:
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Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This problem has been solved!
(Unlock this solution with a 7-day Free Trial)
UNLOCK SOLUTION
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thanks

Author

Commented:
Thanks to all!
With all the pirating, I'm guessing M$ is doing everything they can to prevent it, sometimes at the expense of their users! I wonder if the home & business version is available & competitively priced via volume licensing? That may be an easier way to go!
David Johnson, CDSimple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019

Commented:
Major OEM's are installing the Office App which is IMHO garbage
to remove it

run powershell as an admin
Get-AppxPackage *officehub* | Remove-AppxPackage

Open in new window

Wait for the process to complete.
Restart your computer it will be gone.

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