troubleshooting Question

My Office?

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gromackFlag for United States of America asked on
Microsoft Office
10 Comments2 Solutions126 ViewsLast Modified:
What has M$ done to ‘improve’ office now?
Purchased a new win 10 pro laptop with office 2016 home & business (from Dell). Now they’re not sending product keys with office?!? Called Dell to ask where it was & was told they needed to connect to laptop to activate (WTF?). When trying to activate over the internet, I get the message that it’s already been activated the maximum number of times & had to go through the phone activation! At some point in all this, it kept wanting me to use a Microsoft account (user does not have one!) & finally used my account I had set up for my volume licensing! Joined to domain, tried setting up outlook & see I’ve got no icons for office programs in start menu, but a ‘My Office’ icon. Open that, see all my office programs (under a office 365 programs) & can’t open any of them! I bought Office 2016 NOT 365 - how can I get rid of this 365 & get my 2016 back?!?
EXPERT CERTIFIED SOLUTION
Tom Cieslik
IT Superintendent
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