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Mark O'Brien
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I installed a newer nic in my win 10 pc and it isnt installing.

I installed a newer nic in my win 10 pc and it isnt installing.
Windows 10Windows OSPeripheralsPCHardware

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Mark O'Brien

8/22/2022 - Mon
Sajid Shaik M

what is the error it's giving...

change the slot and check...

check device manader...  etc...

upgrade the bios n check..

if still not detected... send the details of ethernet card, mother board details...to check compatibility

all the best
nobus

did you try installing the nic in other slots?

post a screenshot of Device manager, showing the nics plse
for completeness, post nic and PC model or specs too
Tom Cieslik

Mark, is it USB or PCI or PCIex card ?
Please give us name and model number , maybe we can help then ?
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Mark O'Brien

ASKER
Morning guys.... I think I installed it in the wrong slot.  Stand by....
Mark O'Brien

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I installed the nic in pcie 1.  https://www.gigabyte.com/Motherboard/GA-P55A-UD3R-rev-20#ov
Now it's in the right slot - pcie 1, but it still isnt picked up by the pc.  There's only one pci e slot on this board.
The card is a $40  X1 pci express copper adapter.  intel gigabit ct desktop adapter runs at 10,100, or 1000 mbps
There's no error.  It's just not showing up in DMgr.
The end result Im going after is this:  I ordered a gig speed from comcast, got a new docsis 3.1 modem, but can get the speed to get over btwn 50-260.
Mark O'Brien

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DEVICE MGR
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Mark O'Brien

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nobus
did you try installing the nic in other slots?  THERES ONLY ONE PCI E ON THIS BOARD, SORRY
FOX

Mark- According to the below link this adapter is compatible with windows 10
https://www.intel.com/content/www/us/en/support/articles/000006709/network-and-i-o/ethernet-products.html?productId=50395&localeCode=us_en

With that said go to the below link install and it will detect which driver you need for your card
https://www.intel.com/content/www/us/en/support/detect.html
Mark O'Brien

ASKER
Sajid Shaik M

what is the error it's giving... NONE
change the slot and check... ONLY ONE PCI3 SLOT

check device manader...  etc... NOTING THERE

upgrade the bios n check.. ALREADY UPGRADED

if still not detected... send the details of ethernet card, mother board details...to check compatibility SEE ABOVE.  TRYING THAT NOW

all the best
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Mark O'Brien

ASKER
I had no idea that these peripherals aren't install automatically in Windows in device manager. I just went to that Intel site ran that program and it's restarting right now
Mark O'Brien

ASKER
Its restarted, but theres nothing else listed in DMgr :(..............WAIT.  I may have had to restart just to get the tool installed.  I went back to the Intel site and it's "scanning"
FOX

When you ran the intel detect software, did it detect the nic?
It should have detected the nic, and suggested a driver for you to install. Did you install the suggested driver?
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Mark O'Brien

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scan completed but still nothing new in the list
Maybe I didnt install the driver yet?
FOX

When you ran the intel detect software, did it detect the nic?
It should have detected the nic, and suggested a driver for you to install. Did you install the suggested driver?
FOX

Mark- I am pretty sure you have a 64bit install of Windows 10.  Go to the below link and install the 64 bit

https://downloadcenter.intel.com/download/21642/Intel-Network-Adapter-Driver-for-Windows-8-Final-Release?product=50395
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Mark O'Brien

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FOX, is that for Win 8 and above then?  No, the NIC was not detected that I can see.  There's nothing new in D.Mgr
FOX

Win 8 is the same architecture as windows 10, install the bit you have...are you using 64bit or 32 bit?  Install the one you have.
Mark O'Brien

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Got this error trying to installerror
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FOX

Was this a new adapter you purchased or refurbished?
Is the adapter sitting correctly in the slot?  Remove the adapter and reseat it.
In your bios is the slot enabled for this device you have installed?
Mark O'Brien

ASKER
Was this a new adapter you purchased or refurbished? NEW FROM MICROCENTER YESTERDAY
Is the adapter sitting correctly in the slot?  Remove the adapter and reseat it.  DONE THAT
In your bios is the slot enabled for this device you have installed? SHOULD BE BY DEFAULT BUT I CAN CHECK.  IF I CAN REMEMBER HOW TO FIND THAT SETTING
Mark O'Brien

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I'm trying to upload a picture of my BIOS in the integrated peripherals page and there's no way to upload the picture
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rwheeler23
FOX

Start a reply > below you will see attach file> navigate to where you have the picture saved and attach it and then upload
Mark O'Brien

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Mark O'Brien

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I'm using the experts exchange app on my phone
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Had to go to the internet to do it
Mark O'Brien

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Mark O'Brien

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Bios
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fblack61
Mark O'Brien

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Mark O'Brien

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can you guys see those screenshots yet?
Mark O'Brien

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where in the heck in the Bios do I find the slots.?
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This seems pertinent. It's under smart lan
Mark O'Brien

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FOX

Mark- I saw the bios...you could try turning on the smart lan to see if that helps.  If not do this
1. Turn off the computer and unplug it
2. Remove the ram and the motherboard battery  wait 5 minutes
3. Replace the ram, replace the motherboard battery, plug the computer back, turn it on, enter the bios and verify your date and time are correct.
4.  Let the computer start back in to windows and see if it has now detected the lan card.
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Mark O'Brien

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this is actually a desktop
Mark O'Brien

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oddly, there's no choice under smart land it just has some great out text that I showed you in the above screenshot in it flashes leak detected and the other line below that off and on. There's no way to turn anything off or on
FOX

Mark,
I know it is a desktop...go through the steps I outlined above,
turn it off, Unplug the computer from power, remove the memory sticks, remove the round battery on the motherboard...wait about 5 minutes...put everything back...start it up...go in to the bios...verify the time and date are correct and then let it boot in to windows to see if it detects the lan card
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Mark O'Brien

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Maybe this is a PCI X card in the slot is only PCI? Would that make a difference
kenfcamp

If I'm looking at the right card
https://www.intel.com/content/www/us/en/support/products/50395/network-and-i-o/ethernet-products/intel-gigabit-desktop-adapters/intel-gigabit-ct-desktop-adapter-series/intel-gigabit-ct-desktop-adapter.html

The issue may be driver related. Driver support seems to be limited to Linux, Dos, Windows 7, Server 2008R2, Server 2012

You may need to try a different card
FOX

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kenfcamp

PCI X card in the slot is only PCI? Would that make a difference

If the card is 1x and the board looks like the picture I've attached then it should be in one of the two small pciEX1_ ports
mboard.jpg
FOX

I would hope Mark has it installed in one of those slots.
kenfcamp

@Fox

Thanks, missed that link
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kenfcamp

Bad card?
Mark O'Brien

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Mark O'Brien

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Fox here's what I'm seeing now
FOX

That's ok.  Make sure your date and time is correct and then let it boot in to windows.
Mark O'Brien

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oh I meant which profile should I choose?
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FOX

last known good
Mark O'Brien

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okay thanks. Did that and now Windows is having trouble booting
FOX

what is the error?
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Mark O'Brien

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Windows wanted to do a repair.  I chose continue and Windows loaded.
I dont see anything new in D.Manager
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Mark O'Brien

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What's next after I get a different one and the same thing happens?
FOX

don't think negative. You have tried everything.   If you want take the desktop, with they keyboard, mouse and power cord to microcenter.  leave the card installed and let them know windows 10 is not even detecting it.  It is either the card is bad or something is not turned on in the bios.  Take a picture of the bios now and turn on everything that says Lan then see what happens.  What can you lose now?
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kenfcamp

The only other thing I can think of is perhaps an IRQ conflict between the Network adapter and Video card, but I honestly haven't ran into one of those in a seriously long time
kenfcamp

I doubt it'll make a difference but the documentation indicates you need to disable the onboard hardware lan port in the bios if you're going to be installing a network card

The setting should be found under "Integrated Peripherals"

Try disabling it to see if it makes a difference.
Mark O'Brien

ASKER
I disabled the hardware land in that disable a couple other things in the Bios like smart lan and so forth. I plug the cable into the new NIC card and the Nic still isn't showing up in the device manager and there's no internet connection
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rwheeler23
Mark O'Brien

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Will install this one....
15407748911748498327721735788368.jpg
FOX

Go for it
Mark O'Brien

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This one seems to have installed itself as a "#2" of the othernic.JPGnic.JPG
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Mark O'Brien

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2 weeks ago we ordered that Comcast gig internet and TV.  Ive not been able to get over the 250mbps mark.  At least now I KNOW the computer can process it.  I just have to find out how to make the computer show it.
Mark O'Brien

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Techs, how do you recommend that I award points and close this?  It appears the Intel nic just wouldnt work w/my board
FOX

Did you get the newly purchased one to work?
Your help has saved me hundreds of hours of internet surfing.
fblack61
Mark O'Brien

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Yes.  And speeds are now ranging from 100 to ~950.  Speeds are all over the place.  No standardization.  It's total chaos
kenfcamp

how do you recommend that I award points and close this

The answer is simple Mark, Fox 100%
FOX

You are too generous Ken
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kenfcamp

@Fox

Not at all. You did the work
Mark O'Brien

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Thank you all techs.  Very odd situation.  Why my board wont run the Intel nic is beyond me.
kenfcamp

Why my board wont run the Intel nic is beyond me.

Could just be a bad card, it happens

Thank you all techs.

Any time
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Kimputer

Also, while you're focussed on the Gigabit speeds, the onboad LAN was already probably capable of doing Gbit?
How do you even test the speeds? Did you correctly split the test for internal (LAN) and external (internet) speeds?
Did you take care of bottlenecks (internal speeds might not even reach Gbit speeds if you're reading from a slow NAS, for instance)? Is your subscription for FULL Gbit INTERNET speed (or you're just going by the modem network port speed?). Even if it's the subscription for Gbit internet, does the service agreement guarantee you that speed at all times, or is it shared with other subscribers? Testing Gbit internet speeds might also be unreliable if the OTHER Side (the test site) isn't up to par (though speedtest.net is reliably accurate for my current max, 200Mbit).
If you're so focused on Gbit, you really need to your details for every step well. There are so many factors involved, and the weakest link always wins in controlling the resulting speeds.

Here's an example how such a simple word, can spin your whole world out of control. Gigabit speed server, gigabit speed client, gigabit speed switch, might not even result in REAL gigabit speed, for example, if the server is simple Win10. Standard networking (SMB/CIFS), reading from SSD, might give you 100mbit transfers, while with EXACTLY the same setup, but using FTP (with tuned TCP ip settings), might finally give you the HALF the Gigabit speed you'd expect.
In an office environment, sometimes with a beefy HP server, you still get only 70/80% of the Gigabit speeds between client/server.
You can try to tune it to an acceptable maximum, but to reach REAL Gigabit speeds, might involve more money than you think it's worth spending.
Mark O'Brien

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I'm definitely not expecting full gig