I am getting this error when installing a program.

I am getting error when installing a program in windows 10. I have attached a screen shot.
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Ryan ChongSoftware Team LeadCommented:
some internal error caused the application failed to launch.

try go to Event Log to see if you can diagnose the issue.

alternatively, see if there's any application level log file being generated (usually located at application folder, etc) where you can debug for the same.
Andrew LeniartFreelance JournalistCommented:
Hi Dawn,

This may not be the problem as I'm not familiar with the program you're trying to install, but I'd suggest right-clicking on the programs installation file and select "Run as administrator" - that's worked for me in the past. If it doesn't help, please ignore this suggestion :)

Also, to make it easier to help you, can you post a link to the program that you are trying to install so we can take a look?

Regards, Andrew
dawn1993Author Commented:
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Andrew LeniartFreelance JournalistCommented:
Thanks Dawn, I'll download the demo and try installing it here. Will get back to you soon.
Andrew LeniartFreelance JournalistCommented:
Dawn, I may have found your problem. Can you confirm if you are running a Windows 10 32-bit installation or a 64-bit installation?

That software requires either Windows 8.1 64-bit or Windows 10 64-bit so if your Windows is 32-bit it won't install or work.

If unsure, open Windows File Explorer, and right-click the "This PC" icon on the left side pane, then select "Properties"

What does it say for "System Type" on the window that pops up?
Andrew LeniartFreelance JournalistCommented:
It just installed and ran fine on my Windows 10 Pro 64-bit install, though it did complain that my graphics card should be more powerful.

If your system is 64-bit, we'll need to have a look at what other software you have installed.

Please advise on Windows type as I asked above in my previous comment before we proceed with troubleshooting.
dawn1993Author Commented:
Windows 10pro 64 bit 8gig of ram
Andrew LeniartFreelance JournalistCommented:
Thanks for confirming Dawn. Should run fine on your system then.

Please try uninstalling, restart windows, and then reinstalling the software. If that doesn't help, then we need to look for errors as suggested by Ryan Chong above.

Are you familiar with using the Windows Event Viewer or do you need instructions?

I would also suggest running the following command from an elevated command prompt to eliminate any file system issues

chkdsk c: /f

You will need to restart for the command to run as it will prompt you to schedule the run on the next restart.

Also try to reinstall DirectX (another cause of this error) See the following Microsoft link on how to ensure you're up to date with DirectX


The 0xc000007b error often has to do with Microsoft's .NET framework in Windows.


Ensure you have the latest version of .NET framework installed on your machine or install it again if not sure. Let me know if you need additional instructions on how to do the above.

Hope that helps. Let me know how you go or if you need additional assistance.

Regards, Andrew
dawn1993Author Commented:
Thanks! Will try tomorrow and get back to you.
Andrew LeniartFreelance JournalistCommented:
No worries Dawn. Just post here again and I'll get notified of another post made.

Good luck!

Regards, Andrew
Ute install likely is not UAC aware, or your UAC is turned off.
When starting to install, right click and run as administrator see if that advances your situation.

The presumption is that you are using an administrative account when attempting to install.
Andrew LeniartFreelance JournalistCommented:
When starting to install, right click and run as administrator see if that advances your situation.
That's actually what I suggested in my first comment to this question arnold :-)

You're right scanned through the prior comments, missed that portion.
Usually when I see that code (0xc000007b), it's been from a missing Visual C++ redistributable. Basically, it's a Microsoft library that is required for certain programs to run. Most installers SHOULD install this for you automatically if it's needed. If you upgraded your Windows operating system or didn't use the full, normal install process for the program, then it might lead to that situation.

Try installing that library and then try inergs again. Here's the download page from Microsoft:
i would run sfc /scannow as admin
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