Link to home
Start Free TrialLog in
Avatar of computerlarry
computerlarryFlag for United States of America

asked on

Cannot start BitLocker on Windows 10 Pro - an internal error was detected

The user is required by work to have BitLocker Drive Encryption turned on.  They have a desktop computer.
Dell Inspiron 3670
Windows 10 Pro   10.0.17134  Build 17134    12 GB RAM   Windows 10 is up to date
BIOS Mode  UEFI

Every time we try and turn on BitLocker, we are unable to start BitLocker and get message  "An internal error was detected"

How can we get BitLocker installed?

Thanks.
Avatar of Fibertron
Fibertron
Flag of United States of America image

Is TPM enabled in the BIOS?
Avatar of McKnife
Open an elevated command prompt (right-click cmd.exe and select "run as administrator") and launch
manage-bde -on c: -used -rp

Open in new window

and share the output.
If your machine does not have a tpm chip, this will not work. In that case refer to https://www.howtogeek.com/howto/6229/how-to-use-bitlocker-on-drives-without-tpm/
Fibertron is correct. You first need to enable tpm in bios under security.
You can follow Dell's tutorial here.
https://www.dell.com/support/article/us/en/19/sln302845/how-to-enable-or-disable-bitlocker-with-tpm-in-windows?lang=en
ASKER CERTIFIED SOLUTION
Avatar of McKnife
McKnife
Flag of Germany image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Please share a comment. What solved it?
Avatar of computerlarry

ASKER

Not sure what solved.  The user had tech support fix via a remote session that I wasn't involved in.  User has no idea what they did.
If no comments solved it, no solution should be selected.
Not sure what solved.  The user had tech support fix via a remote session that I wasn't involved in.  User has no idea what they did.