Avatar of sam835
sam835Flag for United Kingdom of Great Britain and Northern Ireland

asked on 

bolt12a.mxthunder.net rejected your message to the following email addresses:

Emails being sent by numerous senders are being rejected with the following message:

bolt12a.mxthunder.net rejected your message to the following email addresses:
donna.mcgovern@c-amackie.co.uk (donna.mcgovern@c-amackie.co.uk)
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:

This is only happening on two addresses, others on the same domain are not having this problem.

I think but cannot be sure that the problem is if mail is being sent by outlook.com, hotmail.com or office 365

I have exhausted all avenues with hotmail sender support as they keep referring to issues SENDING mail, not RECEIVING mail.

When the issue first ocurred the were using office 2010, I updated to Office 365 but still the same
Microsoft OfficeExchangeMicrosoft 365

Avatar of undefined
Last Comment
sam835
Avatar of David Favor
David Favor
Flag of United States of America image

Take a look at your mxthunder site setup.

Normally incoming messages are accepted, then forwarded.

The message you're receiving suggests mxthunder is accepting the mail correctly + has no entry in it's forwarding table for the donna.mcgovern user, so check your mxthunder setup first. Compare a working recipient to the failing one.
Avatar of Mahesh
Mahesh
Flag of India image

you can send test email to those receivers from gmail id and check if you rejection message?

It might be possible that those IDs are rejecting emails from your organization email addresses
Avatar of sam835
sam835
Flag of United Kingdom of Great Britain and Northern Ireland image

ASKER

David, we dont have an mxthunder site.
Avatar of David Favor
David Favor
Flag of United States of America image

imac> dig +short c-amackie.co.uk mx
10 c-amackie-co-uk.p10.mxthunder.com.
20 c-amackie-co-uk.p20.mxthunder.net.
30 c-amackie-co-uk.p30.mxthunder.net.
40 c-amackie-co-uk.p40.mxthunder.net.

Open in new window


Shows recipient donna.mcgovern@c-amackie.co.uk flows through mxthunder, so... you can likely debug this if you own the mxthunder.net login for the c-amackie-co-uk site.

If you don't own this login, there's nothing you can do to effect a fix for this problem.
ASKER CERTIFIED SOLUTION
Avatar of sam835
sam835
Flag of United Kingdom of Great Britain and Northern Ireland image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Exchange
Exchange

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

213K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo