bolt12a.mxthunder.net rejected your message to the following email addresses:
Emails being sent by numerous senders are being rejected with the following message:
bolt12a.mxthunder.net rejected your message to the following email addresses:
donna.mcgovern@c-amackie.c
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:
This is only happening on two addresses, others on the same domain are not having this problem.
I think but cannot be sure that the problem is if mail is being sent by outlook.com, hotmail.com or office 365
I have exhausted all avenues with hotmail sender support as they keep referring to issues SENDING mail, not RECEIVING mail.
When the issue first ocurred the were using office 2010, I updated to Office 365 but still the same
bolt12a.mxthunder.net rejected your message to the following email addresses:
donna.mcgovern@c-amackie.c
The address you sent your message to wasn't found at the destination domain. It might be misspelled or it might not exist. Try to fix the problem by doing one or more of the following:
This is only happening on two addresses, others on the same domain are not having this problem.
I think but cannot be sure that the problem is if mail is being sent by outlook.com, hotmail.com or office 365
I have exhausted all avenues with hotmail sender support as they keep referring to issues SENDING mail, not RECEIVING mail.
When the issue first ocurred the were using office 2010, I updated to Office 365 but still the same
Last Comment
you can send test email to those receivers from gmail id and check if you rejection message?
It might be possible that those IDs are rejecting emails from your organization email addresses
It might be possible that those IDs are rejecting emails from your organization email addresses
ASKER
David, we dont have an mxthunder site.
imac> dig +short c-amackie.co.uk mx
10 c-amackie-co-uk.p10.mxthunder.com.
20 c-amackie-co-uk.p20.mxthunder.net.
30 c-amackie-co-uk.p30.mxthunder.net.
40 c-amackie-co-uk.p40.mxthunder.net.
Shows recipient donna.mcgovern@c-amackie.c
If you don't own this login, there's nothing you can do to effect a fix for this problem.
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Exchange
Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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Normally incoming messages are accepted, then forwarded.
The message you're receiving suggests mxthunder is accepting the mail correctly + has no entry in it's forwarding table for the donna.mcgovern user, so check your mxthunder setup first. Compare a working recipient to the failing one.