Can't View Video is Still Processing

Lucky Tham
Lucky Tham used Ask the Experts™
on
Hi,

I've uploaded the video with green tick and waited for very long time but still not able view the video online by any user. see screenshot.

Thanks.

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Top Expert 2016

Commented:
you uploaded it to where? Youtube? vimeo?
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Tip: You'll always end up with smaller videos of higher quality, if you transcode them yourself + self host (on your own Website) your videos.

Then you'll never have to wait for a video to process.
Lucky ThamFreelancer

Author

Commented:
Uploaded to google drive
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Lucky ThamFreelancer

Author

Commented:
The rest of the video and about the same size took very fast be uploaded except this one. I've share the link on my email when user click video still process on PC browser still can download but for mobile phone can't download at all.
Lucky ThamFreelancer

Author

Commented:
Anyway to fix this video without break the share link tat can affect those users on email when they want to view it later.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Best to answer David Johnson's questions above.

Google drive simply hosts files + does no video or audio processing (to my knowledge).

This suggests you're using some tool to transcode + upload your videos.

The tool you're using is what's breaking.

Likely it has crashed internally + so the processing message will show the same forever.
Top Expert 2016

Commented:
took about an hour for a 32mb video to be transcoded via google drive
Lucky ThamFreelancer

Author

Commented:
You're right after waited for about 1 day for 115MB video can be view online to the shared users.  Thanks David.
Lucky ThamFreelancer

Author

Commented:
Thanks to everyone!

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