Link to home
Start Free TrialLog in
Avatar of Lucky Tham
Lucky Tham

asked on

Can't View Video is Still Processing

Hi,

I've uploaded the video with green tick and waited for very long time but still not able view the video online by any user. see screenshot.

Thanks.

User generated image
User generated image
Avatar of David Johnson, CD
David Johnson, CD
Flag of Canada image

you uploaded it to where? Youtube? vimeo?
Tip: You'll always end up with smaller videos of higher quality, if you transcode them yourself + self host (on your own Website) your videos.

Then you'll never have to wait for a video to process.
Avatar of Lucky Tham
Lucky Tham

ASKER

Uploaded to google drive
The rest of the video and about the same size took very fast be uploaded except this one. I've share the link on my email when user click video still process on PC browser still can download but for mobile phone can't download at all.
Anyway to fix this video without break the share link tat can affect those users on email when they want to view it later.
Best to answer David Johnson's questions above.

Google drive simply hosts files + does no video or audio processing (to my knowledge).

This suggests you're using some tool to transcode + upload your videos.

The tool you're using is what's breaking.

Likely it has crashed internally + so the processing message will show the same forever.
took about an hour for a 32mb video to be transcoded via google drive
You're right after waited for about 1 day for 115MB video can be view online to the shared users.  Thanks David.
Thanks to everyone!
This question needs an answer!
Become an EE member today
7 DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform.
View membership options
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.