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Digital audio is technology that can be used to record, store, generate, manipulate, and reproduce sound using audio signals encoded in digital form. Following significant advances in technology, digital rapidly replaced analog audio technology in most areas. Digital audio systems may include compression, storage, processing and transmission components. It is important to distinguish between the audio coding format, the codec performing the encoding and decoding of the raw audio data, and the container file. Common file formats include .wav, .aiff, .au, .m4a, .mp3, .wma, .ra and .raw.
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But as with all digital things, sometimes, what's not there (clear recording of the voices), cannot be retrieved.
Just like a fuzzy picture can't always be made sharp again.
You're also providing a noise SAMPLE. The program will always ONLY TRY to cancel the noise the best it can with the sample. But as you know, the real noise in the recording is not exactly the same as the sample.
In your case, you should just try the noise cancellation function several times, each time providing an edited version of the sample (where you lower the levels every time)