Looking for a new SMS provider for my PowerBuilder application

My application sends out text messages to employees selected to work overtime.  This is coming out of my PowerBuilder application (running on Windows Server 2008 R2) using a 3rd party company to provide the SMS capability.  I'm currently using a company called Clickatell and I'm not happy with their either their web portal and reporting capabilities or their support, which is all on-line, no ability to call anyone directly.  Does anyone know any other companies that provide a similar service with phone support?
Jim KlocksinOwner, Data ArchitectsAsked:
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Andrew LeniartIT Consultant & Freelance JournalistCommented:
Hi Jim,

I use SMS Global and find it reliable with some great reporting features and responsive support.


Give it a look and see if it might suit your needs.

I hope that's helpful.

Regards, Andrew
David Johnson, CD, MVPOwnerCommented:
we use Twillio.com here.

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Jim KlocksinOwner, Data ArchitectsAuthor Commented:
Thanks for the feedback.  I'll be looking at both companies and I'll close this question out after selecting which company to switch over to, and, just in case I receive any other options.
Jim KlocksinOwner, Data ArchitectsAuthor Commented:
David, my only need is to send out simple text messages (no pictures and no replies) to employees that have been selected for overtime assignments via my software application.  SMSGlobal seems a bit pricey for my needs and Twilio "appears" to be more reasonable based on what I'm reading on their web site (admittedly the pricing can be a little confusing on this stuff, between paying for a dedicated phone number and the per message costs).  Since I can't talk to anyone there until after 9AM (EST) on Monday, I was just wondering if you knew exactly what it would cost me if I were to sign up with Twilio?  My issue is that I really would rather not take away this capability (which I have done, since I had to "turn off" the functionality to avoid any more "over-charging" from Clickatell) and, if I could feel confident about Twilio's pricing, I could sign up online and keep this functionality in my application.  If you know great, if not, this isn't really the "end of the world" if they're without the functionality for a day or so....Thanks!
Jim KlocksinOwner, Data ArchitectsAuthor Commented:
I decided to go with Twilio, since their prices were substantially lower (I'm getting almost 3 messages for the same cost as 1 message from SMS Global).  Also, the cost of the dedicated phone number is cheaper, and, in the end, all I really want to do is send out simple text message notifications, no replies, no multi-media, etc.  The company I was using was "Clickatell.com" and I would not recommend that company to anyone.  Their operation is totally on-line so you have no option for support (or billing complaints) other than to send emails.  They started over-billing me like crazy so I had to put a block on my credit card.  Thanks for the suggestions, I'm sure either would have been better than Clickatell but I had to go with the cheaper option, since I really don't have any idea, at this point, of the eventual volume of texts once more of my clients start utilizing this functionality!
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