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furuno

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Ubiquiti USG will not hard reset.

Ubiquiti USG will not hard reset.

I have tried using a paper clip but it does'nt seem to make any difference.
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Iamthecreator
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Just to make sure, the USG was powered ON when you tried the paper clip?

From the Ubiquiti guide
Resets to factory defaults. The UniFi Security
Gateway should be powered on. Press and hold
the
Reset
 button for about 10 seconds until the right LED on the VOIP port starts flashing and then becomes solidly lit. After a few seconds,
the LED will turn off, and the UniFi Security Gateway will automatically reboot.
Is this device attached to a POE box at the router?  My Ubiquiti Access point is hooked up that way.

So then after you try resetting as per above, unplug the  POE box and the two Ethernet cables. Leave the POE box OFF for two minutes, plug it back in, and wait another minute. Now plug in the Ethernet cables:  LAN to router and POE to Ubiquiti.
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