intermittent Connnectivity to Mapped Drive Over VPN
I have a user that connects to the office network (2012 AD Domain) from a Surface Book running Windows 10 PRO (machine is a domain member) using SonicWall VPN client programs, I tired both GVC and SSL VPN to resolve this issue.
The issue is her mapped drive to the file server does not connect all the time. If she waits long enough it eventually connects.
Sometimes rebooting the Surface Book fixes it, sometimes not.
Her other mapped drives work fine and connect without issue. All sharing and security is the same for the network shares.
When the drive is mapped like this: \\server-name\share-name it does not connect or takes a while to connect.
When the drive is mapped like this \\server-ip-address\share-
I'm ok with using the IP address in the mapping path, but was wondering what might be the cause since I have 10+ other users who do not have the issue, some of whom have identical Surface books.
Is this a NetBIOS issue? Is it possible her home router is not resolving NetBIOS names to IP addresses? It works fine when she is on the office Wi-Fi which uses a different IP scheme than the network LAN.
Any help is appreciated.
Thanks,
cja
The issue is her mapped drive to the file server does not connect all the time. If she waits long enough it eventually connects.
Sometimes rebooting the Surface Book fixes it, sometimes not.
Her other mapped drives work fine and connect without issue. All sharing and security is the same for the network shares.
When the drive is mapped like this: \\server-name\share-name it does not connect or takes a while to connect.
When the drive is mapped like this \\server-ip-address\share-
I'm ok with using the IP address in the mapping path, but was wondering what might be the cause since I have 10+ other users who do not have the issue, some of whom have identical Surface books.
Is this a NetBIOS issue? Is it possible her home router is not resolving NetBIOS names to IP addresses? It works fine when she is on the office Wi-Fi which uses a different IP scheme than the network LAN.
Any help is appreciated.
Thanks,
cja
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER