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Chris West
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Reset local admin password via recovery cmd

Hello,

I am trying to reset the local admin password for Windows Server 2K16. The only account that has access to the desktop is a basic user account so I am unable to make any changes in the GUI (lusrmgr.msc). I tried to boot to the windows recovery prompt but I can not seem to find the drive with the local os installed. Below are the following drives that I can see in recovery cmd:

A:
D:
X:

How can I get C, or the hdd with the actual os to show? I do have a \windows\system32 folder in X but there is no utilman.exe file. This is a VMWare box if that helps

Thanks in advance!
Operating SystemsWindows OSVMwareWindows 10Azure

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Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

8/22/2022 - Mon
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

Chris West

ASKER
Hello,

1. No. it does not work. D spins up as the dvd drive. There is no windows directory at all there. I do also have a X drive and it has windows\system32 folder but no utilman.exe.

2. Yes. That was my old basic account. I spoke with support and they advised me to just re create the question on my upgraded account.

Sorry for the confusion and thanks for the response.
joinaunion

In command prompt can you type in   diskpart  tap enter key.
Now type in   list volume  

Please post results.
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William Peck
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

maybe C: is just Offline, not assigned a drive letter.

I would BOOT from https://www.hirensbootcd.org/

and try again..
Chris West

ASKER
Hello joinaunion,

As requested

Thanks!
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Chris West

ASKER
Andrew,

That may be my final recourse but I would have to turn that, or any third party tool, over to our security department for review and that could take days or weeks. I just do not understand why so many people have been able to run this successfully and I simply do not have that option.
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Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

It could be that additional drivers are required to be loaded, for the storage controller!

no storage controller driver, no disk!

Do you have access to the VM settings ?

Tried booting of the DVD ?
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

Okay utilman.exe does exist in Windows 2016

2018-11-09-22_18_52-172.xxx--Remote-.png
joinaunion

Agree try a controller driver before we continue with other steps.
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Chris West

ASKER
I do have access to the VMWare mgmt console but I am unsure how to add it from there. I use VSphere 6.5

Any pointers please?
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

I've just booted a VMware virtual machine from the Windows 2016 DVD, and selected Repair, and selected a Command Prompt.

Installation was located on E:\

and in E:\Windows\System32 was the file utilman.exe.

This is using the standard Windows 2016 template for the OS. e.g. LSI Logic SAS controller.

If yours is different you may need to add a driver, unless additional security or policies have been applied.
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

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Chris West

ASKER
I do use the web console

Respectfully, I do not see how to add the driver(s) preboot. Is the method to do so in one of the "parts" at the bottom of the page?
joinaunion

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

What Controller is used in the VM?
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rwheeler23
Chris West

ASKER
@joinaunion
I have tried to run the cmds and I have attached the screenshot from trying to load dev manager. No luck,

In regards to "https://kb.vmware.com/s/article/1013975". I cant change the owner of the disk.sys and pci.sys since the only account that I can login with is a standard account.
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Chris West

ASKER
@Andrew

This server is using a SCSI controller. I have also added a screen shot from VSphere
server-specs.PNG
ASKER CERTIFIED SOLUTION
Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

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Chris West

ASKER
I  just wanted to thank you both greatly. I was able to attached the tools iso and load the driver from a cmd prompt and the os drive went to F! I was able to copy the file over successfully and launch the cmd prompt!!

Thanks again!.
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Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

Exellent news!