Brad McAfee
asked on
Why can I not get HP printer to work over EPrint service?
We have a user with a HP Officejet 6830 that we are trying to setup with HP EConnected/EPrint (print over Internet). Everything goes smoothly throughout the setup, however, upon adding the printer the dot is orange not green on the HP EConnected site. However, in checking the printer locally he have a green check mark for EPrinting.
The user has a basic home network with a AT&T UVerse (not sure of the exact manufacturer). Do you need to open up certain ports for EPrint to work on one of these routers? (In the past wet set one up on a home network with a Negear router and it was plug and play--green dot next to printer not orange.
The user has a basic home network with a AT&T UVerse (not sure of the exact manufacturer). Do you need to open up certain ports for EPrint to work on one of these routers? (In the past wet set one up on a home network with a Negear router and it was plug and play--green dot next to printer not orange.
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