Error message received when closing Word/outlook

Martin Andersson
Martin Andersson used Ask the Experts™
on
Having some problems with the office package.
Freshly installed laptop, domain-joined.

Service: Office365
Application: Word, Outlook

The application itself works, however when we close the application we are met with an error message.
(Outlook gives same error message, except file is named "NormalEmail.dotm")

Error message: "Word cannot create or save the file, Disk could be full, write-protected or damaged.
(Normal)

If i start the application as an admin, then try to close it:
Error message: "Word cannot create or save this file, Disk could be full, write-protected or damaged.
(C:\Users\XXXX\...\Normal.dotm)

Closing down the error message gives us a prompt to save Normal.dotm to a location.
Saving the file to e.g Desktop, then opening up word and closing it gives us same error msg.

Checked the access-rights to: AppData\Roaming\Microsoft\Templates - User has full access
Checked if the files in the location written above were write-protected - They arnt write protected
Tried to transfer my ..\Template folder to his computer - No difference, same error message
Ive done quick repair, online repair, full re-install of office package - Same error message

We are using a template add-on/program if that could cause any issue?
User is local admin.

I have attached a image of the error message, however, its in Swedish.
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Pratik SomaiyaApplication Development Associate

Commented:
Hi Martin,

The Normal.dot file is the default blank page in Word, it consists of the default font settings.

The issue might have been raised due to incorrect installation.

You now need to rename the .dot file.

Try and see if below steps helps:

(1) Go to C:/Program Files(x86)
(2) Go to Microsoft Office --> Office16
(3) Create a word file named as Normal.

Let me know if it works :)

Regards,
Pratik
Martin AnderssonIT-Konsult

Author

Commented:
@Praktik
Forgot to write that aswell, but i have tried it, however it does not make any difference.
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Martin AnderssonIT-Konsult

Author

Commented:
@Pratik

Already checked that one aswell, did not work :/
Pratik SomaiyaApplication Development Associate

Commented:
Ohhh, a lot of research is done :D... Ok, I'll try my best to find out :)
Pratik SomaiyaApplication Development Associate

Commented:
Check this out:

It might solve the problem.

https://www.youtube.com/watch?v=2lPw8fZSSGk
Martin AnderssonIT-Konsult

Author

Commented:
@Praktik
Actually tested that one aswell but didnt work.
Dont think thats the same problem though, the folder "Templates" wasnt a white icon- was the normal folder icon.

Regardless- ive tried that, did not work :/
Martin AnderssonIT-Konsult

Author

Commented:
Might add that the disk is protected by Bitlocker, if that could have any impact.
Pratik SomaiyaApplication Development Associate

Commented:
Yes, that may have an impact I think.

Try saving in another location.
Martin AnderssonIT-Konsult

Author

Commented:
Bitlocker didnt have any impact regarding this, we have several users with same setup & config that does not have any problems.
However, when i logged into my account this worked without any problems so i believe the problem lies in local profile on the computer.

Any suggestions?
Application Development Associate
Commented:
If logging into your account worked, then it might be local computer issue.

Any other user faced similar issue?
Martin AnderssonIT-Konsult

Author

Commented:
Hey Pratik!

It sure was a local computer problem.
I tried hashing out his profile in C:\Users and removing his SID from regedit.

Then it was working- but i was faced with new problems.
I was unable to configure the outlook profile and wasnt able to sign into Skype For Business.

This was resolved by granting the user Local Admin- then adding the "School/Work account" into Windows 10.
Then removing the local admin rights.

So this is solved, thanks for the help Pratik Somaiya! :)
Martin AnderssonIT-Konsult

Author

Commented:
Thanks for the help through this process :)
Pratik SomaiyaApplication Development Associate

Commented:
You are welcome.

I also learned many things along the way :)

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