Having some problems with the office package.
Freshly installed laptop, domain-joined.
Service: Office365
Application: Word, Outlook
The application itself works, however when we close the application we are met with an error message.
(Outlook gives same error message, except file is named "NormalEmail.dotm")
Error message: "Word cannot create or save the file, Disk could be full, write-protected or damaged.
(Normal)
If i start the application as an admin, then try to close it:
Error message: "Word cannot create or save this file, Disk could be full, write-protected or damaged.
(C:\Users\XXXX\...\Normal.dotm)
Closing down the error message gives us a prompt to save Normal.dotm to a location.
Saving the file to e.g Desktop, then opening up word and closing it gives us same error msg.
Checked the access-rights to: AppData\Roaming\Microsoft\Templates - User has full access
Checked if the files in the location written above were write-protected - They arnt write protected
Tried to transfer my ..\Template folder to his computer - No difference, same error message
Ive done quick repair, online repair, full re-install of office package - Same error message
We are using a template add-on/program if that could cause any issue?
User is local admin.
I have attached a image of the error message, however, its in Swedish.
The Normal.dot file is the default blank page in Word, it consists of the default font settings.
The issue might have been raised due to incorrect installation.
You now need to rename the .dot file.
Try and see if below steps helps:
(1) Go to C:/Program Files(x86)
(2) Go to Microsoft Office --> Office16
(3) Create a word file named as Normal.
Let me know if it works :)
Regards,
Pratik