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Kathy McCordFlag for United States of America

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Change Outlook in Office 365 from IMAP to POP3

I have a laptop that we have Office 365 set up for the end user.
I set up Outlook and did not realize it set up as IMAP automatically. After a month or so, the end user brought the laptop back and said the folders were not transferring to his phone.  I looked at the settings on both and realized it had automatically set to IMAP by Microsoft.

I tried to change it to POP3 but it won't let me because of the folders on the computer that say "on this computer Only". I tried deleting the account and re-adding it as PO3 but it says that you can't add the same email address twice.

My question is: If I get rid of all the folders, will I be able to add the same email address, delete the IMAP and change the account over to POP3 or does anyone know a better workaround.  

The end user has created quite a few folders and if I don't have to delete them, I'd rather not.  
Thanks in advance
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timgreen7077

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Tim...Thank you so much!  I was about to rip my hair out from the circles I've been going in trying to fix this.
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timgreen7077

glad to help. have a nice one 😁