Windows/10 Hangs

webentpr
webentpr used Ask the Experts™
on
Three months ago we replaced 13 workstations with Dell Optiplex/Windows 10 workstations.  12 of the 13 are working fine - but one, unfortunately that workstation is used by the owner of the firm.  Every so often the computer simply hangs and not being on site i was told that the computer showed an error message saying something about "allowing" some program to run.  The users are so intimated by the owner that they restart the unit without recording the error message.  About 5 weeks ago i applied all outstanding updates and we had no issues for almost a month.  Then a few days ago the hanging started again,  I reviewed the logs and below is the last entry before the hanging.  It said the problem can be corrected by changing the permissions but i am not sure how to do that.  Any help would be appreciated,    

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          11/10/2018 12:10:37 AM
Event ID:      10016
Task Category: None
Level:         Error
Keywords:      Classic
User:          ^^^^^^^^
Computer:      Todd.^^^^^.com
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
 and APPID
{8BC3F05E-D86B-11D0-A075-00C04FB68820}
 to the user *****\therbst SID (S-1-5-21-958883035-2336730078-2685986354-1116) from address LocalHost (Using LRPC) running in the application container Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewy SID (S-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10016</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2018-11-10T05:10:37.496204000Z" />
    <EventRecordID>17924</EventRecordID>
    <Correlation />
    <Execution ProcessID="1040" ThreadID="21476" />
    <Channel>System</Channel>
    <Computer>Todd.****com</Computer>
    <Security UserID="S-1-5-21-958883035-2336730078-2685986354-1116" />
  </System>
  <EventData>
    <Data Name="param1">application-specific</Data>
    <Data Name="param2">Local</Data>
    <Data Name="param3">Activation</Data>
    <Data Name="param4">{8BC3F05E-D86B-11D0-A075-00C04FB68820}</Data>
    <Data Name="param5">{8BC3F05E-D86B-11D0-A075-00C04FB68820}</Data>
    <Data Name="param6">^^^^^</Data>
    <Data Name="param7">therbst</Data>
    <Data Name="param8">S-1-5-21-958883035-2336730078-2685986354-1116</Data>
    <Data Name="param9">LocalHost (Using LRPC)</Data>
    <Data Name="param10">Microsoft.Windows.ContentDeliveryManager_10.0.17134.1_neutral_neutral_cw5n1h2txyewy</Data>
    <Data Name="param11">S-1-15-2-350187224-1905355452-1037786396-3028148496-2624191407-3283318427-1255436723</Data>
  </EventData>
</Event>
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Because of the nature of the errors and length of time, try doing a Windows 10 Repair install and Keep Everything. See if that improves the quality of operation.

Go to the Media Creation Link:

https://www.microsoft.com/en-us/software-download/windows10

Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This will launch the Repair and proceed normally.
webentprowner

Author

Commented:
Thank you - i am off-site so i will have get onsite to do this.  So you think the problem would be resolved by a repair of Windows - Thank you
Business Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
If you run Repair Install, it leaves you where you started and fixes error on the way. So there is a good chance it will help.

Then if not, the problem is bigger.
OWASP: Forgery and Phishing

Learn the techniques to avoid forgery and phishing attacks and the types of attacks an application or network may face.

webentprowner

Author

Commented:
thanks - i will keep you posted.
webentprowner

Author

Commented:
Your solution will work, unfortunately the client has not allowed me to rebuild his workstation.  Also checked with Dell and they agreed with your approach.

Thank you
Rich
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Thanks for the update

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial