I have a user experiencing the following issue with Outlook 2016 (the Office 365 desktop application):
Somehow, the folder pane is showing the different folders seemingly in groups (I have attached an image).
I cannot drag the folders in Outlook to move them up or down in the folder list.
Also, even more unusually, when I open any PST file, it appears *inside* the top folder (as a subfolder) and cannot be moved out of it.
I have reset the views in Outlook by launching it from the command prompt with the /cleanviews switch and also have recreated the user's Outlook profile, but the view has not changed.
Has anyone seen this issue before and either reversed it or found a workaround?
”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.
-Mike Kapnisakis, Warner Bros
With your subscription - you'll gain access to our exclusive IT community of thousands of IT pros. You'll also be able to connect with highly specified Experts to get personalized solutions to your troubleshooting & research questions. It’s like crowd-sourced consulting.
We can't always guarantee that the perfect solution to your specific problem will be waiting for you. If you ask your own question - our Certified Experts will team up with you to help you get the answers you need.
Our certified Experts are CTOs, CISOs, and Technical Architects who answer questions, write articles, and produce videos on Experts Exchange. 99% of them have full time tech jobs - they volunteer their time to help other people in the technology industry learn and succeed.
We can't guarantee quick solutions - Experts Exchange isn't a help desk. We're a community of IT professionals committed to sharing knowledge. Our experts volunteer their time to help other people in the technology industry learn and succeed.
Our community of experts have been thoroughly vetted for their expertise and industry experience.