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It would appear the user has Favorites open which is just a pointer to the folder and not the folder itself. <br />
<br />
<i>I have … run … &nbsp;/cleanviews </i><br />
<br />
Close Favorites, run Cleanviews again and see<br />
<br />
If need be, run /Resetfolders<br />
<br />
<a href="https://support.office.com/en-us/article/command-line-switches-for-microsoft-office-products-079164cd-4ef5-4178-b235-441737deb3a6?ui=en-US&rs=en-US&ad=US#ID0EAABAAA=Outlook" rel="ugc">https://support.office.com/en-us/article/command-line-switches-for-microsoft-office-products-079164cd-4ef5-4178-b235-441737deb3a6?ui=en-US&rs=en-US&ad=US#ID0EAABAAA=Outlook</a>
</div>


KYiin-ComputerMD

<div>
Hello John:<br />
<br />
I ended up having to delete the Outlook profile completely and recreate.<br />
<br />
The issue was resolved afterwards!<br />
<br />
Sincerely,<br />
<br />
Kahn
</div>


<div>
<div class="content wysiwyg-content">
Hello fellow Experts Exchange members:<br />
<br />
I have a user experiencing the following issue with Outlook 2016 (the Office 365 desktop application):<br />
<br />
Somehow, the folder pane is showing the different folders seemingly in groups (I have attached an image).<br />
<br />
I cannot drag the folders in Outlook to move them up or down in the folder list.<br />
<br />
Also, even more unusually, when I open any PST file, it appears *inside* the top folder (as a subfolder) and cannot be moved out of it.<br />
<br />
I have reset the views in Outlook by launching it from the command prompt with the /cleanviews switch and also have recreated the user's Outlook profile, but the view has not changed.<br />
<br />
Has anyone seen this issue before and either reversed it or found a workaround?<br />
<br />
Sincerely,<br />
<br />
Kahn<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/11_w46/1401402/Sample-screenshot.jpg" target="_blank" class="file-inline" title="Sample-screenshot.jpg (26 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Sample-screenshot.jpg</a>
</div>
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Sample-screenshot.jpg

Hello fellow Experts Exchange members:

I have a user experiencing the following issue with Outlook 2016 (the Office 365 desktop application):

Somehow, the folder pane is showing the different folders seemingly in groups (I have attached an image).

I cannot drag the folders in Outlook to move them up or down in the folder list.

Also, even more unusually, when I open any PST file, it appears *inside* the top folder (as a subfolder) and cannot be moved out of it.

I have reset the views in Outlook by launching it from the command prompt with the /cleanviews switch and also have recreated the user's Outlook profile, but the view has not changed.

Has anyone seen this issue before and either reversed it or found a workaround?

Sincerely,

Kahn

Outlook 2016 folder list unable to rearrange and PST files opening as subfolder of other folder

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.