We have a shoretel system that is not under warranty support anymore that we have been asked to do some hopefully minimal support on as part of our day-to-day IT support for a client.
the client has 4 different locations with shoretel IP420/IP480 phones.
I am trying to move a phone from one site to another.....and I can not get the phone to show up in the list of available phones at the new site.
the phone has a static IP on the proper LAN - no VLAN.....i went over the phone menu settings with a working phone to make sure all the settings are correct on the phone.
the phone tries to download a configuration from the server - but says it failed downloading
what am I missing? maybe licensing?
are there log files on the server side I can look at to see what failed?
as always - any help appreciated!