troubleshooting Question

trying to move, relocate an IP420 shoretel phone from one site to another

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CISSFlag for United States of America asked on
IP TelephonyVoice Over IP
4 Comments1 Solution152 ViewsLast Modified:
We have a shoretel system that is not under warranty support anymore that we have been asked to do some hopefully minimal support on as part of our day-to-day IT support for a client.

the client has 4 different locations with shoretel IP420/IP480 phones.
I am trying to move a phone from one site to another.....and I can not get the phone to show up in the list of available phones at the new site.
the phone has a static IP on the proper LAN - no VLAN.....i went over the phone menu settings with a working phone to make sure all the settings are correct on the phone.
the phone tries to download a configuration from the server - but says it failed downloading

what am I missing?  maybe licensing?
are there log files on the server side I can look at to see what failed?

as always - any help appreciated!
ASKER CERTIFIED SOLUTION
CISS

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