Just for full disclosure, I've already posted this question on the Western Digital community forums
, but I've come to value the level of contributions and input from the Experts' Exchange
, so I wanted to share my experience here to see what else I might hear from any of you.
Recently, I discovered a disheartening problem with a piece of my equipment, and the prospects for straightening it out aren't great, based on my own research. Long story short, I have a WD Passport portable hard drive that has been working pretty decently for the better part of the last ten years since buying it at my college's bookstore. Unfortunately, I had a mishap while my device was in transit: carrying it in a box up a staircase, it started to slip out as I got up the stairwell; I managed to make it to the top in time, but the hard drive fell out just as I got past the threshold of the door. My intent was to hurry inside to carefully set the box down, or at the very least have the fall be cushioned by the carpeted floor rather than have it tumbling down the hardwood staircase. It seemed pretty harmless at the time, so I didn't check it immediately that night. but over this past weekend, I needed to hook it up to my computer, and I found that it wasn't working anymore. I immediately did some online digging and found that this is pretty common; not only that, I've seen WD
forum posts from users saying that their hard drives became inaccessible or even died altogether in drops from far smaller distances than did mine.
More or less, I'm trying to get an idea of exactly what has gone wrong with the drive. My immediate speculation is that its a mechanical failure; likely, a component of the hard drive got knocked loose, instead of a digital failing like a virus or error. The general consensus I've found others suggesting to remedy such a problem is professional drive repair and/or data recovery, which generally has a floor of about $300 in cost. Others have suggested types of personal software for drive backups and/or data recovery, which seems less costly by comparison, but there's a lot of options for that, and too high of likelihood for scamola. Basically, I would like to ask for input from the Experts' Exchange: what is the exact problem (from your perspective), how good or bad the chances are for correcting the issue (from your perspective), whatever personal experiences you've had in damaging or fixing an external hard drive, any product suggestions or endorsements to remedy hard drive troubles---any contribution is valuable to me right now. At minimum, I'll understand what needs to be done, maybe do some comparison shopping, perhaps even save the equipment at some later point without slaughtering my pocketbook.
A smartphone video taken over the weekend has been attached to this topic, so that you can see the problem for yourselves. I've called the noise emitting from the drive "The WD Doomsday Alert
," which was my first real indication that there was a serious problem going on. Maybe it'll help illustrate the issue a little better for everyone.
Thanks in advance to all who plan to comment from here...