Not able to send mails from Office 365 (from a new domain)
Not able to send mails from Office 365 (from a new domain)
I have a hybrid environment, Exchange 2010 on-perm with Office 365. I have close to 10 domain with office 365, all of them can send mail perfectly, no problem
But from this new domain, When i am trying to send mail i am getting the below error
Error ------
Original Message Details
Created Date: 14/11/2018 11:23:27 PM
Sender Address: customer.care@payasyougo.c
Recipient Address: preethesh@gmail.com
Subject: TEST7
Error Details
Reported error: 550 5.7.1 Unable to relay
DSN generated by: SYXPR01MB0702.ausprd01.pro
Remote server: webmail.punz.co.nz
Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 14/11/2018
11:23:27 PM SYXPR01MB1469.ausprd01.pro
2 14/11/2018
11:23:27 PM SYXPR01MB1469.ausprd01.pro
Original Message Headers
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=PulseEnergyLtd.onmicroso
h=From:Date:Subject:Messag
bh=1pw2g1aWmb7qobaPmjAGFMb
b=3D2xI9zgtIYehytYIZL7HMBf
Received: from SYXPR01MB1469.ausprd01.pro
SYXPR01MB0702.ausprd01.pro
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_
15.20.1294.27; Wed, 14 Nov 2018 23:23:27 +0000
Received: from SYXPR01MB1469.ausprd01.pro
([fe80::f0c8:d45a:3749:7b4
([fe80::f0c8:d45a:3749:7b4
2018 23:23:27 +0000
From: Customer Care PayAsYouGo <customer.care@payasyougo.
To: "preethesh@gmail.com" <preethesh@gmail.com>
Subject: TEST7
Thread-Topic: TEST7
Thread-Index: AdR8cKohTuYPdCDXRICn5Ypb4v
Date: Wed, 14 Nov 2018 23:23:27 +0000
Message-ID: <SYXPR01MB14699E858188F85E
Accept-Language: en-NZ, en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
authentication-results: spf=none (sender IP is )
smtp.mailfrom=customer.car
x-ms-exchange-messagesentr
x-originating-ip: [202.180.82.77]
x-ms-publictraffictype: Email
x-microsoft-exchange-diagn
x-ms-office365-filtering-c
x-microsoft-antispam: BCL:0;PCL:0;RULEID:(239009
x-ms-traffictypediagnostic
x-microsoft-antispam-prvs:
x-exchange-antispam-report
x-ms-exchange-senderadchec
x-exchange-antispam-report
x-forefront-prvs: 085634EFF4
x-forefront-antispam-repor
received-spf: None (protection.outlook.com: payasyougo.co.nz does not
designate permitted sender hosts)
x-microsoft-antispam-messa
spamdiagnosticoutput: 1:99
spamdiagnosticmetadata: NSPM
Content-Type: multipart/alternative;
boundary="_000_SYXPR01MB14
MIME-Version: 1.0
X-OriginatorOrg: payasyougo.co.nz
X-MS-Exchange-CrossTenant-
X-MS-Exchange-CrossTenant-
(UTC)
X-MS-Exchange-CrossTenant-
X-MS-Exchange-CrossTenant-
X-MS-Exchange-Transport-Cr
Have configured the SPF as per all other domain, need help to identify the issue, thanks in advance
I have a hybrid environment, Exchange 2010 on-perm with Office 365. I have close to 10 domain with office 365, all of them can send mail perfectly, no problem
But from this new domain, When i am trying to send mail i am getting the below error
Error ------
Original Message Details
Created Date: 14/11/2018 11:23:27 PM
Sender Address: customer.care@payasyougo.c
Recipient Address: preethesh@gmail.com
Subject: TEST7
Error Details
Reported error: 550 5.7.1 Unable to relay
DSN generated by: SYXPR01MB0702.ausprd01.pro
Remote server: webmail.punz.co.nz
Message Hops
HOP TIME (UTC) FROM TO WITH RELAY TIME
1 14/11/2018
11:23:27 PM SYXPR01MB1469.ausprd01.pro
2 14/11/2018
11:23:27 PM SYXPR01MB1469.ausprd01.pro
Original Message Headers
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=PulseEnergyLtd.onmicroso
h=From:Date:Subject:Messag
bh=1pw2g1aWmb7qobaPmjAGFMb
b=3D2xI9zgtIYehytYIZL7HMBf
Received: from SYXPR01MB1469.ausprd01.pro
SYXPR01MB0702.ausprd01.pro
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_
15.20.1294.27; Wed, 14 Nov 2018 23:23:27 +0000
Received: from SYXPR01MB1469.ausprd01.pro
([fe80::f0c8:d45a:3749:7b4
([fe80::f0c8:d45a:3749:7b4
2018 23:23:27 +0000
From: Customer Care PayAsYouGo <customer.care@payasyougo.
To: "preethesh@gmail.com" <preethesh@gmail.com>
Subject: TEST7
Thread-Topic: TEST7
Thread-Index: AdR8cKohTuYPdCDXRICn5Ypb4v
Date: Wed, 14 Nov 2018 23:23:27 +0000
Message-ID: <SYXPR01MB14699E858188F85E
Accept-Language: en-NZ, en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
authentication-results: spf=none (sender IP is )
smtp.mailfrom=customer.car
x-ms-exchange-messagesentr
x-originating-ip: [202.180.82.77]
x-ms-publictraffictype: Email
x-microsoft-exchange-diagn
x-ms-office365-filtering-c
x-microsoft-antispam: BCL:0;PCL:0;RULEID:(239009
x-ms-traffictypediagnostic
x-microsoft-antispam-prvs:
x-exchange-antispam-report
x-ms-exchange-senderadchec
x-exchange-antispam-report
x-forefront-prvs: 085634EFF4
x-forefront-antispam-repor
received-spf: None (protection.outlook.com: payasyougo.co.nz does not
designate permitted sender hosts)
x-microsoft-antispam-messa
spamdiagnosticoutput: 1:99
spamdiagnosticmetadata: NSPM
Content-Type: multipart/alternative;
boundary="_000_SYXPR01MB14
MIME-Version: 1.0
X-OriginatorOrg: payasyougo.co.nz
X-MS-Exchange-CrossTenant-
X-MS-Exchange-CrossTenant-
(UTC)
X-MS-Exchange-CrossTenant-
X-MS-Exchange-CrossTenant-
X-MS-Exchange-Transport-Cr
Have configured the SPF as per all other domain, need help to identify the issue, thanks in advance
ASKER
yes i am sending from the email address from the new domain.
You are getting a relaying error. Can you ask your ISP Support why this error would occur if you are not relaying.
ASKER
as mentioned i have another 10 domain, configured the same way and all of them can send mail without any issues.
Is your domain name a problem in some way? There are many email send/receive issues, but relaying means that the email is seen to come from a source that is not native.
Is the new domain related to one of the other domains?
Have you asked your ISP?
Is the new domain related to one of the other domains?
Have you asked your ISP?
From: Customer Care PayAsYouGo <customer.care@payasyougo.
To: "preethesh@gmail.com" <preethesh@gmail.com>
Remote server: webmail.punz.co.nz
Where does punz.co.nz email server come into play here?
To: "preethesh@gmail.com" <preethesh@gmail.com>
Remote server: webmail.punz.co.nz
Where does punz.co.nz email server come into play here?
make sure the domain is an accepted Authoritative domain I. your o365 environment.
ASKER
How can I make my domain as a authoritative domain on o365 ?
first you need to add the domain to o365 and verify it. Dee link below for help if you havent do e that yet.
https://docs.microsoft.com/en-us/office365/admin/setup/add-domain?view=o365-worldwide
once done you can now manage that domain as and accepted authoritative domain. see below link for assistance with that:
https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/manage-accepted-domains/manage-accepted-domains
https://docs.microsoft.com/en-us/office365/admin/setup/add-domain?view=o365-worldwide
once done you can now manage that domain as and accepted authoritative domain. see below link for assistance with that:
https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/manage-accepted-domains/manage-accepted-domains
ASKER
hi David, "webmail.punz.co.nz" is my on-perm exchange FQDN that will be provided for HELO.
ASKER
hi timgreen, the new domain is under Accepted domains and has a value "Authoritative Domain" both on-perm and o365.
Please review the information below: This explains the error, and let us know if this seems to be the issue:
5.7.1 Unable to relay The sending email system is not allowed to send a message to an email system where that email system is not the final destination of the message. This error occurs when the sending email system tries to send an anonymous message to a receiving email system, and the receiving email system does not accept messages for the domain or domains specified in one or more of the recipients. The following are the most common reasons for this error:
• A third party tries to use a receiving email system to send spam, and the receiving email system rejects the attempt. By the nature of spam, the sender's email address might have been forged, and the resulting NDR could have been sent to the unsuspecting sender's email address. It is difficult to avoid this situation.
• An MX record for a domain points to a receiving email system where that domain is not accepted. The administrator responsible for the specific domain name must correct the MX record or configure the receiving email system to accept messages sent to that domain, or both.
• A sending email system or client that should use the receiving email system to relay messages does not have the correct permissions to do this.
5.7.1 Unable to relay The sending email system is not allowed to send a message to an email system where that email system is not the final destination of the message. This error occurs when the sending email system tries to send an anonymous message to a receiving email system, and the receiving email system does not accept messages for the domain or domains specified in one or more of the recipients. The following are the most common reasons for this error:
• A third party tries to use a receiving email system to send spam, and the receiving email system rejects the attempt. By the nature of spam, the sender's email address might have been forged, and the resulting NDR could have been sent to the unsuspecting sender's email address. It is difficult to avoid this situation.
• An MX record for a domain points to a receiving email system where that domain is not accepted. The administrator responsible for the specific domain name must correct the MX record or configure the receiving email system to accept messages sent to that domain, or both.
• A sending email system or client that should use the receiving email system to relay messages does not have the correct permissions to do this.
This question needs an answer!
Become an EE member today
7 DAY FREE TRIALMembers can start a 7-Day Free trial then enjoy unlimited access to the platform.
View membership options
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
Are you sending from a different email address than your native Outlook Address