On windows 10 I can't use Macrium reflect to browse an image

I am using macrium reflect on two laptops. On my windows 7 laptop, I go to an image, right-click, choose explore, and it creates a new drive with all my folders in it.

On the windows 10 laptop (someone just replaced the hard drive and insisted he copied everything over, but we're missing a bunch of stuff), it gets to the "creating a drive" portion, finishes, but the drive never shows up.

Any thoughts? Thanks.
Melody ScottAsked:
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Dr. KlahnPrincipal Software EngineerCommented:
a) Confirm that the W10 system has the most recent version of Macrium installed.
b) Confirm that the Macrium service is installed and running.

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Melody ScottAuthor Commented:
Thanks! I downloaded and reinstalled macrium, and all went well. Keep an eye out for more questions, I am working on a few things!
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