Mark
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Windows 10 won't upgrade beyond 1703 - looking for very precise information where failure point is occurring
Windows 10 Upgrade attempt - from v 1703 to any later version. The machine in question is a Dell Inspiron laptop.
The upgrade process fails each time. It is failing during what is commonly caused 'Phase 2', where a certain percentage is reached, then proceeds no further. McAfee AV has been uninstalled - which made no difference.
My very specific question - is there any log or precise information available that details where in the upgrade process the failure is occurring ? E.g. with a specific driver, setting, software, or configuration ?
Please note: I have already extensively researched on the Internet and read through dozens of suggestions as to how to make the upgrade work. What I'm looking for is some precise information in order to determine exactly where the upgrade is failing, so that I can then pursue the appropriate remedies.
Regards,
Mark Weaver
Oxford, CT
The upgrade process fails each time. It is failing during what is commonly caused 'Phase 2', where a certain percentage is reached, then proceeds no further. McAfee AV has been uninstalled - which made no difference.
My very specific question - is there any log or precise information available that details where in the upgrade process the failure is occurring ? E.g. with a specific driver, setting, software, or configuration ?
Please note: I have already extensively researched on the Internet and read through dozens of suggestions as to how to make the upgrade work. What I'm looking for is some precise information in order to determine exactly where the upgrade is failing, so that I can then pursue the appropriate remedies.
Regards,
Mark Weaver
Oxford, CT
ASKER
Hello - thanks for your suggestions. However, as mentioned - I have already found similar suggestions and tried them, including the Media Creation tool, and updating drivers in advance. No matter which method I attempt the upgrade - through Windows Updates, or the Windows 10 Update assistant, or the Media Creation Tool ISO, the failure point is the same.
As mentioned, I 'm looking for a log, or someplace to gain precise information, as to where the failure point lies. Unfortunately, no one on the Internet seems to be able to provide an idea where to look for such. I'm not sure it's technically possible. But I don't want to keep trying various suggestions to make the upgrade work, then find they don't work, because I'm not specifically and precisely addressing whatever component is failing.
As mentioned, I 'm looking for a log, or someplace to gain precise information, as to where the failure point lies. Unfortunately, no one on the Internet seems to be able to provide an idea where to look for such. I'm not sure it's technically possible. But I don't want to keep trying various suggestions to make the upgrade work, then find they don't work, because I'm not specifically and precisely addressing whatever component is failing.
Check this Microsoft Technical article for finding causes of upgraded failure. There is some advanced stuff in here
https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolve-windows-10-upgrade-errors
Look in Windows Update, Update history. Is there an update besides "Cumulative Update" that failed.
Look in Reliability History for errors. Control Panel, Security and Maintenance, Maintenance.
updating drivers in advance <-- Including BIOS? That is not a driver update.
https://docs.microsoft.com/en-us/windows/deployment/upgrade/resolve-windows-10-upgrade-errors
Look in Windows Update, Update history. Is there an update besides "Cumulative Update" that failed.
Look in Reliability History for errors. Control Panel, Security and Maintenance, Maintenance.
updating drivers in advance <-- Including BIOS? That is not a driver update.
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ASKER
Hello - this information looks promising. Do you know if this same logging process is the same as when the major delta update is attempted (e.g. version upgrade from 1703 to 1709/1803/1809) ? Also, is this log available only when attempted through the normal Windows Update mechanism, or will it also exists when using the Upgrade Assistant, or the Media CreationTool ISO/USB update process ?
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ASKER
Hello John - took a look at the Microsoft Article and it appears this has the detailed information I'm looking for - thank you.
You are very welcome and good luck. I hope it all works for you successfully.
https://www.microsoft.com/en-us/software-download/windows10
Windows 10 is running, so click on the Download button (not Upgrade Button, select Save.
Create a USB Windows Installation key and then run Setup on the USB Key.
This should initiate a Repair Install and try to install V1809. Be sure to select the option to Keep Everything.
This process normally installs Driver Updates and will through out (Uninstall) non-compliant software.
Try this.
You might wish to update BIOS and Chipset before proceeding with the above.