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WebEx recordings with mp4 format are playing without clarity inside VDI's. Playing with clarity outside VDI.

Murty M
Murty M asked
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Last Modified: 2019-01-22
We have one issue where WebEx recordings with mp4 format are playing without clarity inside VDI's.
But the same WebEx recordings are playing with clarity outside VDI.
XenApp XenDesktop 7.15
Windows 10 VDI
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Fractional CTO
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Commented:
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Commented:
you should try different video compression/codec settings within citrix.
it is configured within studio / rules.

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Commented:
Thank you.
David FavorFractional CTO
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Distinguished Expert 2019

Commented:
Open another question about transcoding video streams for playback inside VDI.

Then attach one of your actual video file to the question.

I'll transcode your files to produce various files for you to try using VDI playback.

Tip: If possible attach the raw footage, which will tend to have a high bit rate + be far easier to produce HD compress footage from which is clear. Starting with non-raw footage will always contain more artifacts than starting with raw footage (actually from a camera or other recording device).