WebEx recordings with mp4 format are playing without clarity inside VDI's. Playing with clarity outside VDI.

Murty M
Murty M used Ask the Experts™
on
We have one issue where WebEx recordings with mp4 format are playing without clarity inside VDI's.
But the same WebEx recordings are playing with clarity outside VDI.
XenApp XenDesktop 7.15
Windows 10 VDI
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Fractional CTO
Distinguished Expert 2018
Commented:
Could be many reasons.

If the video plays at all + just has artifacts/lag, likely just running VDI is the problem, as this appears to be heavy VM tech.

If video plays fine outside VDI + poorly inside VDI, likely fix will require you running your VDI instances on a machine with more memory + faster CPU. Depending on the audio codec inside the .mp4 container + how transcodes are done, you might be able to optimize your videos to play better inside your VDI environment + to do this will require decreasing video quality.
you should try different video compression/codec settings within citrix.
it is configured within studio / rules.

Author

Commented:
Thank you.
David FavorFractional CTO
Distinguished Expert 2018

Commented:
Open another question about transcoding video streams for playback inside VDI.

Then attach one of your actual video file to the question.

I'll transcode your files to produce various files for you to try using VDI playback.

Tip: If possible attach the raw footage, which will tend to have a high bit rate + be far easier to produce HD compress footage from which is clear. Starting with non-raw footage will always contain more artifacts than starting with raw footage (actually from a camera or other recording device).

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