Starting Sketchup 2017 on Microsoft Surface Pro produces a Google Bug Spat and the application closes just after loading the tools dock.

Starting Sketchup 2017 on Microsoft Surface Pro produces a Google Bug Spat and the application closes just after loading the tools dock.  


BTW....also experiencing an issue when launching KODI - <<ERROR: Unable to create GUI. Exiting>> Could these issues be graphic card related?

Device has a built-in HD540 Display Adaptor, with latest drivers installed.

Both Sketchup and KODI used to work perfectly well earlier this year.

Hope you can help. Thank you
Sketch-Up-Lanch-Window.JPG
Sketchup-Bug-Splat-Report-Detials.JPG
Sketchup-Bug-Splat.JPG
Surface-Graphics-Card.JPG
Driver-File-Details.JPG
Computer-Properties.JPG
Member_2_6499628Asked:
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David Johnson, CD, MVPRetiredCommented:
can you attach the dump files?

Works fine on my windows 10 Pro - same video card
Member_2_6499628Author Commented:
Hi David,

thank you for your quick reply. Last night I rolled back the Graphics Card Driver to 21.20.16.4627 (09-03-2017) and Sketchup is working now.  

Unfortunately I cannot say the same for KODI. Apologies for my lack of knowledge, but which dump files?
David Johnson, CD, MVPRetiredCommented:
as shown in your picture Sketchup-Bug-Splat-Report-Detials.JPG in your %temp% directory sketchup*.dmp
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