can not upload

Basem Khawaja
Basem Khawaja used Ask the Experts™
on
I need help. I tried to upload a word document and .pdf to recommendation portal for someone that asked me for a reference . I wrote a reference on a word document and the portal asked to drag it into the space provided or upload it . Neither option worked instead I got an error message and I was unable to submit and there is a deadline to do so . Please see screen capture and help me.

can not upload.JPG
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Top Expert 2016

Commented:
and just where is this "recommendation portal" it could be a problem on that site.  If you say yes continue upload does it in fact upload properly?
Basem KhawajaClinical Pharmacist

Author

Commented:
no it does not
Top Expert 2013

Commented:
try uploading another  document
Why Diversity in Tech Matters

Kesha Williams, certified professional and software developer, explores the imbalance of diversity in the world of technology -- especially when it comes to hiring women. She showcases ways she's making a difference through the Colors of STEM program.

Ethan JaksonData recovery consultant

Commented:
There might be some problem due to the server. You should have uploaded a few more times. Also, you could have checked by uploading another similar document if it takes that or not.
Top Expert 2013

Commented:
ethan, thanks for reapeating my suggestion
IT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018
Commented:
Hi Basem,

I'd have to agree with David Johnson's suggestion that there could be a problem on the server side here. Are you able to share the site you're uploading?  (Please just say no if it involves revealing some confidential information you'd rather not share about yourself)

Save trying to upload a document myself to see if I can get a similar error, I'm not sure what else to suggest apart from contacting support on that site.

PDF.js in your screenshot indicates some type of JavaScript being run on the site which could be failing for some reason.

One thing I'd try is to save the PDF you're uploading in a different version - perhaps a lower version. What software are you using to create the PDF with?

Or are you uploading a Word document? It seems to be expecting a PDF from the limited information I can see.

Let us know.

Regards, Andrew
Basem KhawajaClinical Pharmacist

Author

Commented:
pdf is Fox it
Basem KhawajaClinical Pharmacist

Author

Commented:
I contacted the support site and the lady assured me that she received the document and she was able to read it. She thinks it is a firewall issue on their side that is causing this.
Andrew LeniartIT Professional | Freelance Journalist | Looking for Opportunities
Distinguished Expert 2018

Commented:
Ah excellent. Problem solved then :) It's handy when support actually do what they're supposed to and let you know all is ok. Glad to hear it's sorted for you Basem :)

Regards, Andrew

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