AV management / monitoring best practice and essentials

I am looking into general anti-virus management / monitoring best practices (regardless of vendor). I basically want a check list  for comparison to actual of:

-what our administrators should be alerted on from the AV agent / software installed any client device,
-what they should be able to produce in terms of compliance reporting for all their managed devices specific to AV.
-What kinds of issues they should be looking for when reviewing logs/alerts specific to AV on a daily basis

I will then use these to compare what they can produce from their central AV monitoring console(s) for a sample of devices or even all devices listed in other information sources such as AD, system centre or our asset management DB. I presume the 3 basics would be status (on or not), definitions last updated, last scheduled scan date. Are there any others?

There seems to be an assumption AV setup/config/management is pretty hard to get wrong but from some recent health checks for PCI DSS I noted on the findings many issues such as out of date signatures, AV not even running in some cases on devices etc.
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pma111Asked:
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ScriptAddictCommented:
I think the big thing is to make sure you are getting enterprise level stuff.  All vendors will have quality stuff if you get their enterprise level stuff.

We use Kaspersky Endpoint Protection, and it sends me emails about any issues, as well as having a dashboard where I can easily see all useful information at a glance.  

I normally check it on Mondays, take a few corrective actions for virus scans that failed over the weekend because people took their devices offline or something like that, check any viruses that have been detected, and take action if needed, and then forget about it until next Monday.
MiamiCoCommented:
Here is what comes to my mind. Something is just for general overview, some parts should be checked on daily basis.

1, AV software status - AV DB update, Client version, AV modules status (Real-time protection, Firewall, HIPS, etc.) - running/not running/turned off
- any problem related to module status check should be handled ASAP.
2, Policy inconsistencies - if possible.
3, Computer scan results - where infections were found (even cleaned)
4, Uncleaned infections, Boot viruses, Viruses in memory should be reported ASAP as they occur.
5, Report of any new type of virus - if possible. From my observation, there are few virus "families" running around (mostly).
However it is good to be informed about anything new, what was catched. Weekly/Monthly, it is up to you.
6, Computers where AV is not installed. Here it depends if you can compare with data from AD or other network devices.

Note: used numbering does not mean importance. That is up to you.

From configuration point of view:
- full disc scan after AV installation is a must.
- regular scans is a must.
- daily reporting on non updated machines (with Signature DB ver. older then a day)
- force AV configuration with everything important defined. Do not leave any important settings in default installation state, even if is is set to On/Configured/Running.

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jimmymcp02Commented:
Symantec Endpoint Protection manager can do that for you. They have a cloud solution now so you dont have to have a server running the manager in premises.

You can build and schedule custom reports like the ones you are looking.
There are tons of options available in the manager i have been using them for many years and i like the reporting for PCI DDS compliance.
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