AV management / monitoring best practice and essentials

I am looking into general anti-virus management / monitoring best practices (regardless of vendor). I basically want a check list  for comparison to actual of:

-what our administrators should be alerted on from the AV agent / software installed any client device,
-what they should be able to produce in terms of compliance reporting for all their managed devices specific to AV.
-What kinds of issues they should be looking for when reviewing logs/alerts specific to AV on a daily basis

I will then use these to compare what they can produce from their central AV monitoring console(s) for a sample of devices or even all devices listed in other information sources such as AD, system centre or our asset management DB. I presume the 3 basics would be status (on or not), definitions last updated, last scheduled scan date. Are there any others?

There seems to be an assumption AV setup/config/management is pretty hard to get wrong but from some recent health checks for PCI DSS I noted on the findings many issues such as out of date signatures, AV not even running in some cases on devices etc.