how can I reset a forgotten login password for an HP Pavilion laptop running Windows 8?

GMartin
GMartin used Ask the Experts™
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Hello and Good Evening Everyone,

           This upcoming question is going to be a bit complicated and does not seem to have a simple solution despite my efforts to help my friend today and some of tonight.  Before I get straight to the question, I need to introduce some history so everyone understands clearly the complexity of the concern.  Well, here it goes.  Basically, my friend has forgotten her password to access the Windows 8 desktop environment within her HP Pavilion laptop.  Normally, resetting the password would not be a problem because of a reset code which can be sent to her email address or phone number associated with her Microsoft account from Microsoft.  Now, here is where it gets really tricky.  My friend has not used her email address or phone number associated with her Microsoft account in a very long time.  In fact, they are both invalid because she does not know the password for her bellsouth.net email account in addition to the last four digits of the phone number given is no longer in existence.  Given these rather difficult limitations, I found through some research that I could go to https://account.live.com/acsr?uaid=7b5d845b89e400005c865d7be489d401 as an option to recover a forgotten login password which was met with further obstacles.  Basically, I entered the old bellsouth.net email address for her Microsoft account and used my personal email address to obtain a code as an attempt to at least get the ball rolling.  At any rate, Microsoft sent a 4 digit code to my personal email address.  I wrote it down and went to the HP laptop with the forgotten password and entered it as the code.  Unfortunately, I got a message indicating wrong code and that it needed to be 7 digits.  

               With everything said, I am wondering at this point if it would just be easier to simply carry out a wipe and reload of Windows 8.  Before attempting to carry out this as a troubleshooting option, I want to make sure I have done all that I can do on my end or rather there are other methods of resetting the forgotten password for this HP Pavilion laptop running Windows 8.

                In closing, I hope I have presented a comprehensive and clear picture of my concern.  If there are any follow up clarifications needed, please let me know and I will respond back as soon as possible.  

                Thank you

                George
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Go to the new (or revised) Microsoft Account and use Forgot Password.

If that fails and it is a Microsoft Account, then starting again is probably the best choice.
MASEE Solution Guide - Technical Dept Head
Most Valuable Expert 2017

Commented:
Top Expert 2013
Commented:
here's how to reset your PC :  https://support.hp.com/za-en/document/c03546603

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Commented:
Hello and Good Evening Everyone,

            This situation was resolved by resetting the HP Pavilion laptop.  But, to get to that point was a bit of a challenge.  First of all, I had to disable the UEFI Secure Boot using a video at https://www.youtube.com/watch?v=qi4rOfpRugk as an instructional guide.   I was able to access the UEFI configuration by repeated pressing of the Esc key.  Once the secure boot was disabled, I was able to access the UEFI BIOS to configure the boot sequence and make the USB flash drive with Windows 8 as the first boot device.  Once it restarted, the information given within the link supplied by Nobus aided in the steps of resetting the laptop.  I did a full restore as opposed to just deleting personal files.  As such, it took several hours for it to successfully complete the reset.

               Thanks, everyone for your suggestions.

               George
Top Expert 2013

Commented:
good you found it

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