Hello and Good Evening Everyone,
This upcoming question is going to be a bit complicated and does not seem to have a simple solution despite my efforts to help my friend today and some of tonight. Before I get straight to the question, I need to introduce some history so everyone understands clearly the complexity of the concern. Well, here it goes. Basically, my friend has forgotten her password to access the Windows 8 desktop environment within her HP Pavilion laptop. Normally, resetting the password would not be a problem because of a reset code which can be sent to her email address or phone number associated with her Microsoft account from Microsoft. Now, here is where it gets really tricky. My friend has not used her email address or phone number associated with her Microsoft account in a very long time. In fact, they are both invalid because she does not know the password for her bellsouth.net email account in addition to the last four digits of the phone number given is no longer in existence. Given these rather difficult limitations, I found through some research that I could go to https://account.live.com/acsr?uaid=7b5d845b89e400005c865d7be489d401
as an option to recover a forgotten login password which was met with further obstacles. Basically, I entered the old bellsouth.net email address for her Microsoft account and used my personal email address to obtain a code as an attempt to at least get the ball rolling. At any rate, Microsoft sent a 4 digit code to my personal email address. I wrote it down and went to the HP laptop with the forgotten password and entered it as the code. Unfortunately, I got a message indicating wrong code and that it needed to be 7 digits.
With everything said, I am wondering at this point if it would just be easier to simply carry out a wipe and reload of Windows 8. Before attempting to carry out this as a troubleshooting option, I want to make sure I have done all that I can do on my end or rather there are other methods of resetting the forgotten password for this HP Pavilion laptop running Windows 8.
In closing, I hope I have presented a comprehensive and clear picture of my concern. If there are any follow up clarifications needed, please let me know and I will respond back as soon as possible.