Word 2016 "There is insufficient memory or disk space. Word cannot display the requested font."

kevin taylor
kevin taylor used Ask the Experts™
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Word 2016 "There is insufficient memory or disk space. Word cannot display the requested font."

I am getting this error on a newly upgraded HP Z840, we upgraded from Win 7 pro to Win 10 Pro, also Office 2010 to Office 2016. Its the same shared file system however we did upgrade servers to 2016 and completely renamed the domain and nuked the old one. I dont see any permission issues with the old file system and I have tried every internet remedy. Rename .dot, check permissions on font folder, make sure document is not protected. It does not seem to do the same thing on newly created files.

This is my last attempt before contacting 365 support.

Thks...
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IT Support Professional
Commented:
do you face this issue on your computer only or other computers?
try repairing office, removing and reinstalling it again.
also try this command in administrator mode
sfc /scannow

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also, some people mention that this is a fonts issue. so when installing a font, do not double-click it as this will install the fonts in your profile only (C:\Users\username\AppData\Local\Microsoft\Windows\Fonts), instead, right-click the font and select install for all users.
Sam Simon NasserIT Support Professional

Commented:
you can also try rebuilding your font cache, as mentioned here https://www.thewindowsclub.com/rebuild-font-cache-in-windows
Commented:
You checked permissions, but did you check ownership of the file that is not working? Maybe a problem of ownership and not simply permissions.
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Author

Commented:
Okay so a little more history, 2 weeks ago 2 companies separated and I was hired to move their servers and start a new domain, So I nuked an existing domain and started a new, physically removed PC's from the old domain and joined the new one. Took a  copy of the old file system and restored it to the new servers. At the time PCs were Win7 with Office Pro 2010. Part of the job was to upgrade users from the old OS and Office to Win10 and Office 2016. All of the existing PCs with old OS and Office do not have this problem, only the ones I have upgraded.  With that said I just finished a  Win10 upgrade and have not yet upgraded office so this device is still 2010 but had the same error.

I will try above suggestions.

Author

Commented:
Simon rebuilding font cache did not help. I did notice some files, will open but majority dont.

Author

Commented:
trying scannow as we speak

Author

Commented:
Okay so got it resolved. Could Microsoft make things more difficult. For me a combination of things, permissions and rebuilding font cache, both steps are required.

First correct ownership of the font file as suggested by Owen, then rebuild your font cache.

Run Powershell commands with elevated permissions.

Running these 2 lines fixed it for me, as it restored the permissions on those fonts.

Get-acl C:\Windows\fonts\arial.ttf | Set-Acl -path c:\windows\fonts\*.*

Get-acl C:\Windows\fonts\arial.ttf | Set-Acl -path c:\windows\fonts

Problem solved. I did try these individually and none worked on their own it took a combination in the order above..

Thank you fellows.. Kevin

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