Dell E Port Plus II docking station and Latitude E5530 laptop. DVI monitors not working unless laptop is open, only one works?
Hello, I have a Dell E Port Plus II docking station and Latitude E5530 laptop hooked up for one user. I recently reloaded her laptop with Windows 10 Pro after her hard drive went out and I replaced. She has 2 DVI monitors connected to the E Port Plus II.
When I dock the laptop and power up, the screens both flash, the Windows startup screen shows on one of them, then one screen goes into power save mode, the one stays on but it's black, and that is it. I open the laptop screen and it is at the login prompt. When logged in, it will use the 1 monitor that stayed on during startup but it should work with the laptop screen closed as always. It is showing the 3rd monitor in Display Settings when I detect, but the # won't show on the screen, the 3rd monitor stays in power save mode.
I have another user with the exact same setup, OS, monitors, etc. and it works fine. I can't figure out why this one won't work. I updated all drivers, BIOS, chipset, etc. But still I have the same issue.
Any ideas what may be causing this? I tried 2 different docks, multiple power supplies, but have the same issue.
When I dock the laptop and power up, the screens both flash, the Windows startup screen shows on one of them, then one screen goes into power save mode, the one stays on but it's black, and that is it. I open the laptop screen and it is at the login prompt. When logged in, it will use the 1 monitor that stayed on during startup but it should work with the laptop screen closed as always. It is showing the 3rd monitor in Display Settings when I detect, but the # won't show on the screen, the 3rd monitor stays in power save mode.
I have another user with the exact same setup, OS, monitors, etc. and it works fine. I can't figure out why this one won't work. I updated all drivers, BIOS, chipset, etc. But still I have the same issue.
Any ideas what may be causing this? I tried 2 different docks, multiple power supplies, but have the same issue.
David Johnson, CD
windows + p or right click on the desktop and change the display settings.
ASKER
I have gone through all the display settings but nothing makes the 2 attached monitors come up. They are both out upon startup until I open the laptop screen (while it is on the dock) and then one attached monitor comes up. In display settings, it shows 3 monitors (laptop + 2 attached) but still no image on one of them.
ASKER
So today a bunch of updates came through for the laptop, after running them all, things are working perfectly. I am not sure why they were not showing up the other day after running update repair but I am glad it is working now.
ASKER CERTIFIED SOLUTION
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