SCCM won't download updates

Hi all! I'm having an issue with our SCCM Current Branch server when it comes to downloading updates. I am a new Network Engineer so any help would be greatly appreciated.

Situation: So I have a software Update Group already created with what updates I want it to download. When I try to download those updates I get the error as seen in the attachment.

So what can I do to help resolve this issue?
Error-SCCM.PNG
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DaddychopAsked:
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DaddychopAuthor Commented:
I now have some further information. When viewing the SMSProg logs I'm getting a permission error. So what I've done was gone to the drive that all the software updates get downloaded too and the account that I have for it says it has full Read/Write/Full Permissions for that drive. Yet I'm still getting a permission issue. So what could be the issue?

See the attached picture.
Error-SCCM-2.PNG
Hayes JupeIT DirectorCommented:
SCCM uses the system account for pretty much everything - have you removed "system" from the permissions structure ?

I also assume the unc you have partially obfuscated is a share - does everyone (or if not, at least system) have read/write to that share ?
DaddychopAuthor Commented:
HI Hayes, thank you so much for your response.
SCCM I believe shouldn't be using the system account. I'm fairly certain I added my domain credentials for that. How would I go about verifying that my statement is true?

The only thing I obfuscated was my domain login username. But the log just shows the folder path \\sccm\j and then ~*~* but I'm not sure why it's showing that because that isn't the folder path. It literally just goes on the J:\ Drive

I hope this helps! I really appreciate your time!
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Hayes JupeIT DirectorCommented:
ok, so open services and have a look at the SMS executive service - which account is that running under ?

I would be quite surprised if it wasn't running under local system - which is best practice.

Another SCCM good practice is to use UNC's for everything.

the approach I take is
E:\Psource - shared as PSource$

Then software updates would go under

\\sccm01\psource$\SU.Windows.10 (for example)

if you start using direct paths, such as J: (or other drive letters), especially without a folder, you can expect to run into issues with organization and cleanliness of the environment.
DaddychopAuthor Commented:
Hello again Hayes, So I opened up services and it is running under Local System

Okay, so I'll go ahead and start making folders per your recommendation.

Once I finish making those folders then I would just assign permissions to those folders and that should help resolve the issue?

And I'm sorry I have one more question for you. How would I go about changing where the updates are saved too after those folders have been created?

Sorry that I'm such a novice but I really do appreciate you helping me!
NEnterprise Systems EngineerCommented:
Hello

Not sure if this could be related to your issue or not but there seems to be an issue going around at the moment causing WSUS sync failures - specifically with W10 updates:

https://www.reddit.com/r/SCCM/comments/a3192q/wsus_failed_sync/

We've been affected by this as have others, but not everyone.
DaddychopAuthor Commented:
Hi N, it doesn't look like this would be my issue because so far what I'm able to find out is it is having a permission issue when it is trying to download the updates to the J drive. I'm still trying to figure out why it's having permission issues. So far I haven't had any luck.
DaddychopAuthor Commented:
Yeah... I'm still at a loss on this one. I've given every single folder in that J drive along with the J Drive itself permission for full control/read/write access and it's still saying I have a permission issue. I'm out of ideas of what to try. So any suggestions would be helpful.
DaddychopAuthor Commented:
Day 3 and still the same issue. If any one is able to assist I'd greatly appreciate it.
yo_beeDirector of Information TechnologyCommented:
how is the capacity look?
I have seen limited amount of space cause downloads and DP push to  populate successfully fail.
DaddychopAuthor Commented:
Creating a new Folder and having all the update packages download there resolved the issue.

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yo_beeDirector of Information TechnologyCommented:
Did this new directory have a new location or was it using the same disk space at the prior update folder.

Does the new directory have the same permission and access rights?
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