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Have you verified the two users have Send As and send on behalf Permissions?
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Have you verified the two users have Send As and send on behalf Permissions?

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For some reason I had to configure Sage to use SMTP instead of Exchange.
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For some reason I had to configure Sage to use SMTP instead of Exchange.

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I use a feature in Sage500 called Doc Transmittal, which allows my users to email a copy of a Sales Order to remote customers. The Doc Transmittal feature is configured using SMTP, via the IP address of the Exchange server. Basically when the Sage500 users enters a sales order for a customer, they are asked if they want to send a notification email to the customer, and the Sage500 users says OK. A email is sent to the customer and to the group email.<br />
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There are five people in the Sage500 group. They all have &quot;Send AS&quot; permission to the mailbox. &nbsp;We can call the mailbox &quot;SageMailbox&quot;. <br />
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A relay has been setup for SageMailbox.<br />
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Out of the five people that have access to SageMailbox, only three people can successfully use the Doc Transmittal successfully. The other two get the error attached.<br />
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Please help!!!<br />
<a href="https://filedb.experts-exchange.com/incoming/2018/12_w49/1406282/Doc-Transmittal.png" target="_blank" class="file-inline" title="Doc-Transmittal.png (21 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>Doc-Transmittal.png</a>
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Doc-Transmittal.png

I use a feature in Sage500 called Doc Transmittal, which allows my users to email a copy of a Sales Order to remote customers. The Doc Transmittal feature is configured using SMTP, via the IP address of the Exchange server. Basically when the Sage500 users enters a sales order for a customer, they are asked if they want to send a notification email to the customer, and the Sage500 users says OK. A email is sent to the customer and to the group email.

There are five people in the Sage500 group. They all have "Send AS" permission to the mailbox.  We can call the mailbox "SageMailbox". 

A relay has been setup for SageMailbox.

Out of the five people that have access to SageMailbox, only three people can successfully use the Doc Transmittal successfully. The other two get the error attached.

Please help!!!

Exchange and Sage500 issue

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Sales is the act of selling something; the exchange of goods, services, or property for money. Use this topic to talk about sales cycles & funnels and sales strategy. Please do not use this topic for Marketing.