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Problem updating iPhone software

I run Windows 10, and synchronize with my iPhone using iTunes. I hadn't updated in a while, so I ran the update for iTunes, restarted the computer, then attempted to update my iPhone software. The update process proceeded for a long time, and then (after the update seemed to be complete) it ran through the backup process. Then, finally, I got the following error message:

The next time I rebooted and opened iTunes it gave me the same message that an update is available. What does this mean, and how can I fix it?

Thanks,

Phil

John

I do this and it works.

1. Make sure that when you plug in the phone it is trusted. You may need to enter your phone PIN code to let iTunes access it.

2. What model of Phone? iPhone 6 and newer will take IOS 12.1 and update firmware at the same time. iPhone 5 is too old so far as I know.

philsimmons

ASKER

Well, I did the "Trust" thing (it asked for it), and it's an iPhone 6. I'll try again.

John

That is my own stuff here so try again and keep us posted

philsimmons

ASKER

Nope. It didn't ask if the phone trusted this computer this time, but got the same error message. Any other ideas?

Thanks, Phil

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John

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