Paty Mason was granted full access to Resource- Benefits, with the ability to send emails as the resource account
She is the co-owner and needs to be on the account's profile to create daily rules, however, she has been unable to send emails as the account.
Troubleshooting done so far:
• Repairing her profile,
• Removed her access and grant her access again
• Removed her Outlook profile and re-added all resource account profiles.
• Was then about to add Mailbox account and view the emails but still cannot send emails.
• Search Error 0x80070005-0x0004dc-0x0005
24 on forums.
o See possible 10 solutions.
The user is still unable to send emails as the resource and is unable to use the profile, as she is getting the server error on the attachment. The resource is working as it should for all other users. Other resource accounts to which Patty has access are also working as they should.
User got the NDR whenever she tries to send the email. Refer to screenshots
Can someone please provide instructions step by step to resolve this issue including screenshots?