Apple MacBook Pro can't connect to network

MacBook Pro Model A1707 Intel i7 2.6GHz, 15 Inch, 2016, 16GB RAM  & Intel HD 530 graphics boot but cannot connect to any network (only wireless is an option) and so "crashes" with "a critical update must be installed but cannot connect to network" so all I get it the option to try again or shutdown. So I have a few questions please
1. Is there an option to connect to a cabled network (I do not see any RJ45 connectors on this laptop)
2. I believe the SSD on this laptop is on-board so is there a way to get any user data off this drive if it won't boot in IOS
3. Any other suggestions to get it working again without risking overwriting existing user data.
Thank you.
LVL 26
Lionel MMSmall Business IT ConsultantAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

David Johnson, CD, MVPRetiredCommented:
you can add a lan adapter via the thunderbolt connector. you cannot have WEP wireless with macbooks
Lionel MMSmall Business IT ConsultantAuthor Commented:
can you give me one example to look at please--when I did a search on "lan adapter via the thunderbolt connector" there were many types--confusing. This is the wireless info which it cannot connect to, not at my house nor at the owner's office
Radio Enabled:             Yes
SSID:                           FiOS-99
Channel:                   6
Security Enabled:             Yes
WEP 64-bit:                     N/A
WPA2:                          password removed
SSID Broadcast:             Enabled
MAC Authentication:       Disabled
Wireless Mode:             Compatibility Mode(802.11b/g/n)
WMM:                            Enabled

5 GHz Wireless Status
Radio Enabled:             Yes
SSID:                           FiOS-99
Channel:                   161
Security Enabled:             Yes
WPA2:                          password removed
SSID Broadcast:             Enabled
MAC Authentication:       Disabled
Wireless Mode:             N and AC Mode(802.11n/ac)
Have you tried resetting the SMC and PRAM?  Maybe they're corrupt.  Sometimes that will fix seemingly odd hardware issues.  These are quick to do, so it's always the first thing to try.

If you have another Mac and a Thunderbolt cable (USB-c if it's the late 2016 model), you can boot this Mac into target mode by holding t during boot and this Mac will just become an external disk to the other Mac.

Turn off Macbook Pro.
Plug in power.
Press and hold the left shift control option keys then press and hold the power button for 5 seconds.


Turn on Macbook Pro.
Press and hold option command p r  (On the newest models, it won't chime.  You just have to wait until the screen "blinks" 3 times.  Normally you'd see the apple logo, and hear a chime on the older systems, but the back light no longer comes on and there's no chime on the newer systems)
Release the 4 keys, and allow it to boot.
Maximize Customer Retention with Superior Service

The IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy for valuable how-to assets including sample agreements, checklists, flowcharts, and more to help build customer satisfaction and retention.

Lionel MMSmall Business IT ConsultantAuthor Commented:
I do not have the power cable--anything else I can do without it? I tried the above and nothing happened without a power cable; still getting the same error--see attached
Eoin OSullivanConsultantCommented:
This is a bit of a shot in the dark .. but I remember in the past issues with apple OSX connecting to certain types of WiFi networks with password disabled (which I see you have in this case).  Can you put in a password on WPA2?  Then on the WiFi settings FORGET/DELETE and saved WiFi settings for this network .. then try and reconnect and enter the password this time
Lionel MMSmall Business IT ConsultantAuthor Commented:
the "password removed" is me not showing my password there are passwords, I just removed them and told you I removed them from view.
Lionel MMSmall Business IT ConsultantAuthor Commented:
I got a power cable from a friend and the first 2 suggestions made by  serialband did not work and I don't have a 2nd mac anyway to make it an "external drive" to a PC; cabling here also seems an issue
Lionel MMSmall Business IT ConsultantAuthor Commented:
I was able to connect the non-working macbook pro to another macbook and got it into target mode (has the 2 USB and Firewire symbols roaming across the screen) but we could not see it on the other MAC; I also conencted it using a USB to USB cable to my PC and couldn't see it on there either. Any other suggestions please on how to get the user data of this damaged Macbook as I believe this SSD is on-board and non-removable. Thanks.
Davis McCarnOwnerCommented:
According to this thread, you need to reset the SMC (Systems Management Controller) and the thread has instructions for how to do it:

Resetting the SMC will not endanger his files.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Lionel MMSmall Business IT ConsultantAuthor Commented:
Sorry it took me so long to close this case but the owner of the laptop had not been letting me know how he wants to proceed. After trying the other suggestions first the suggestion given my Davis McCarn worked so thanks to all of you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.