troubleshooting Question

Outlook cannot find Exchange

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Theo asked on
12 Comments1 Solution74 ViewsLast Modified:
I am trying to run Outlook 2010 on W10 and then connect to Exchange/Off365.  

I now collect my mail through  W10 Mail and that works.

When I start Outlook I am asked for my MicrosoftAccount pw, but it refuses that. I cannot change the account.   When I cancel the procedure it reports that the Exchange connection is not available. and later I read  that my profile is not configured,

In 'Email and app acounts'  I see the account with which Mail works and below that 'Accounts used by other apps' both my MS account and my work or school account (both have the same emailaddress.  See the attached screenshot.
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